Resident Services Co-Ordinator - Npo - Start Now

We are searching for a hardworking Resident Services Co-Ordinator - Npo to join our stellar team at Zeebra Junction Specialist Recruitment in Cape Town, Western Cape.
Growing your career as a Full Time Resident Services Co-Ordinator - Npo is an incredible opportunity to develop competitive skills.
If you are strong in teamwork, project management and have the right initiative for the job, then apply for the position of Resident Services Co-Ordinator - Npo at Zeebra Junction Specialist Recruitment today!

OVERVIEW:My Client a Well-established NPO with a Facility / Establishment in Cape Town – which offers Care for the Aged – Assisted care as well as Childcare, is urgently recruiting for a Resident Services Coordinator. THIS POSITION IS REQUIRED TOTo ensure that all family communication is metClient relationsHouse salesAdmissions processReporting and feedbackQuality careCustomer careREMUNERATION STRUCTURE My client offers a Competitive Salary suitable this RoleCOMPETENCIES REQUIRED (MUST HAVE):Must have a clean criminal record clearanceAbility to work quickly and efficiently within a pressured environment and make decisions.Ability to handle disgruntled residents while remaining calmExcellent personal presentation, which is essential as this role requires face-to-face meetings with clientsAbility to work within a multi-disciplinary team.Hard worker that is caring, patient, passionate, and enthusiastic.Good written and verbal communication skillsConflict management skillsCreative thinking to improve customer serviceThe ability to prioritize tasksFlexible approachPassion for working in Aged Care and recreationExperience in quality care programsEffective written and verbal communication skillsEmpathy and resident-focused approachA positive, energetic, and professional approach to workDemonstrate a proactive, well-organized approach to working independentlyExcellent communication/presentation skillsPassion for physical and mental health and fitnessHigh-level focus on customer service and engagementAs required being available to attend to Residents’ and Families’ queriesAble to work weekends and flexible hours COMPETENCIES DESIRED (NICE TO HAVE)Experience in working with elderlyUnderstanding of human behaviorExperience in Customer RelationsKnowledge of creative and cognitive skillsComputer and report writing skillsExcellent interpersonal skillsExperience in Aged Care (desirable)Experience in Hospitality (desirable)EDUCATION REQUIREMENTSMatric CertificateTertiary Diploma / Degree qualification – preferableGENERAL DUTIES AND RESPONSIBILITIES:LEADSEnsure that the leads tracker is updated, and all information is capturedFollow up with all new queries, calls, emails etcProvide all necessary information and documentation to potential leadsFind new strategies to advertise The Establishment servicesEnsure that all questions and concerns are answeredArrange and carry out site visits for all potential customersArrange assessment with the necessary HODs and coordinate with the familyArrange and complete the room inspection with the maintenance and cleaning team before new admission moves inCoordinate new admissions with the HOD team and familyCo-ordinate with a reception and ensure all new leads are added to the leads tracker and follow-ups are doneWork through the memorandum of agreement and other admission documents with the familiesCompile and open an admission file for all new admissions and ensure that all the required documents are submittedEnsure that the admission file is completed and signed off as per policyCarry out the admission process by promoting the Facility’s quality care programs, discussing Dining options and Food preferences with new residents, assisting with settling into their room, and orientation into the FacilityCUSTOMER CAREAddress all client’s complaints, concerns, and complimentsLog all complaints, concerns, and complimentsInvestigate and resolve all residents’ complaintsEscalate all significant complaints to the relevant HODArrange quarterly house meetings with the residents and provide feedbackCommunicate with the families and ensure all concerns are addressed correctlyEnsure that your knowledge of all The Establishment products/services is up to date and note any changesMeet with management to ensure that excellent service is always providedEnsure that the Wellness Programme is maintainedMonitor and evaluate the program regularly, including suggestions on any improvementsProactively motivate and encourage residents to be involved in the programProvide necessary support to the Occupational Therapist with the quality-of-life programSuch as:The Life/Activity centered care, sensory garden, dining rooms/, and bedrooms for one-to-one individual sessions and eventsactivities to cater to social, occupational, religious, and cultural needs meet the program’s desired outcome.Part of developing a quality care program is determining the needs of the residents and assessing and reviewing various program implementations and outcomes.This involves assessment of the individual residents' psychosocial, occupational, cognitive, spiritual, and cultural needs on an ongoing basis and occasional liaison with other staff.care programs including intergenerational activities, bookings of activities, and bus tripsQUALITY EDUCATION CARESupervision by task delegation, ensuring effective communication with carers and other staff members, oversight and guidance of staff as duties are carried out, regular meetings with staff, and provision of updates and additional required information.Promote health and safety by ensuring that residents’ physical, mental, emotional, environmental, and spiritual needs are understood and met throughout the activity sessions.The ability to implement and assist in the coordination of company-wide health strategies and initiativesProvide educational seminars for residents and staffCoordinating, supervising, and participating in the daily delivery of quality care and therapy programs under the direction of the Facility Manager and Occupational Therapist.Educate staff regarding the role of Quality within the facility.Continually work closely with the nursing team and supervise the physical and emotional wellbeing of the elderly.Be a companion to our residents Connecting with residents’ love and the local community.Training of staff in policies and proceduresCATERINGEnsure that all meals meet the service level agreementEnsure that the monthly menu is received and approvedEnsure that the necessary dietary requirement is met for the relevant resident (Diabetic, Celiac Disease)Maintain all communication between the kitchen and customer relationsEnsure that all monthly events are planned and executed with necessary feedbackEnsure that the weekly menu is printed and circulatedEnsure that photos of each meal are received and escalate any issuesAct as a resource to uphold the Excellence in Dining principles and be the dining services liaison linking resident food services to ensure individualized resident requests are providedADMINISTRATIONEnsure communication (email & meetings) and reporting processes are followedMaintaining Monthly statistics and providing reports to the Facility ManagerProvide regular feedback to the Facility Manager on progress, success stories, concerns, issues, and incidents.Participate in reviewing and setting policies concerning resident care and quality of life.Participate in quality assurance multidisciplinary team meetings.File managementMEETINGSAttend multidisciplinary team meetings, resident’s meetings, Elderly Forum meetings, workshops, conferencesFacilitate family meetingsEmail a covering letter identifying the reasons why you feel you are the right person for this position, with your detailed CV along with contactable references, to ****** . Only shortlisted candidates will be contacted, non-reply within 30 days after closing date indicates an unsuccessful application.

Benefits of working as a Resident Services Co-Ordinator - Npo in Cape Town, Western Cape:

● Company offers great benefits
● Opportunities to grow
● Advantageous package