Academy Trainers -

Academy Trainers - 2024

Trainer- Special Projects

Are passionate about training WE have the perfect role for you:

The purpose of this role is to deliver, evaluate and report on all JF11 Project specific training, to ensure the Agents are ready and prepared to deliver exceptional customer experiences and participating candidates/work-seekers are provided with workplace support training.

Key performance Indicators

1. 1. Training

• Deliver Workplace Readiness Training, Work Seeker Support Training, and Customer Experience Training to all Agents/work-seekers.
• Deliver refresher training as required.
• Operates within an agreed training schedule and meets quality standards.
• Creates a training environment conducive to providing the best possible learning experience.

1. 2. Learning assessments

• Ensures completion of pre- and post-learning assessments and provides relevant feedback and recommendations for improvements to training delivery.
• Provides feedback to the Training Manager to ensure continuous improvement.
• Identifies learners at risk of being incapable of fulfilling the Agent function and timeously communicates the risk to the Training Manager.

1. 3. Support

• Coaches Agents in order to facilitate the transition from training to full function.
• Assumes responsibility for closing all learning gaps between training and ‘go-live’ to ensure all Agents are “workplace ready”.

1. 4. Administration and Record keeping

• Accurately records all learning and development interventions.
• Completes daily training report which includes per learner observation and feedback of progress.
• Updates all training material to ensure currency and accuracy ensuring communication on updates are shared with Training Manager.
• Provides management with relevant training reports.
• Ensure training manuals and aids are prepared for training.
• Makes logistical arrangements for training.

Knowledge

• Matric or equivalent NQF
• 6 months training experience
• Training qualification or Future Leader: Trainer Graduate

Skills

• Planning and organising (L2)
• Customer service orientation (L2)
• Attention to detail
• Technical Expertise (L2)

Attributes

• Influence