Bakery Sales Operations Manager

Founded in 1820 with a rich history spanning more than 195 years, Premier is entering a new and exciting period in our journey. In July 2014 we moved into our new corporate offices in Waterfall City just north of Johannesburg. The past two years have seen a series of changes whereby Premier expanded from the traditional milling and baking business into sugar confectionery with brands such as Manhattan and Super C as well as home and personal care with brands such as Lil-Lets, Dove cotton wool and Vulco. We are executing our strategic intent to be a leading FMCG player in chosen geographies. Our mission is to provide innovative, branded and private label solutions in partnership with our customers and consumers in the fast moving consumer goods (FMCG) sector via defined routes to market. This will be achieved through organic and acquisitive opportunities in chosen geographies. Our success is measured by our profitability and also by our ability to reinvent ourselves through our innovative products and leading brands. The business has an annual turnover of over R9 billion and employs over 7000 people in our various operations. Following recent acquisitions, Premier operates 16 bakeries, 5 wheat mills, 2 maize mills, a sugar confectionery plant and 24 distribution depots situated in South Africa, Swaziland and Lesotho and has a Lil-Lets sales office based in the UK. In July 2011, Brait - an investment holding company whose shares are listed on the Luxembourg Stock Exchange and the JSE - successfully transitioned from a private equity fund manager to investment holding company. At this time, Brait increased its shareholding from 49.9% of Premier to the current 90% shareholding and subsequently appointed Tjaart Kruger to the position of CEO. The fulfilment of our strategy will see EBITDA from acquisitions grow from 0% in 2011 to 36% in 2018. Our strategic intent and brand promise of growing together is reflected in our updated corporate identity.Job Objectives To drive Premier bread sales growth and boost revenue by: Proactively implementing sales strategies, streamline distribution channels, and control costs contributing to Premiers financial growth and sustainability. To drive a low-cost Distribution model by implementing SOPs and key operational control measures via the sales supervisory team and the relevant Bakery HOD's involved with the processes relating to: Daily Driver short controls, Crates management, Daily Routes Management KPIs and Customer Returns To ensure customer satisfaction and loyalty by: Encouraging a customer service focus through coaching, training and support to the sales team, assist with the timely resolution of customer issues on adhoc basis, Scrutinize and approve promotional plans in line with budget, Foster conducive working relationships with existing and new customers and building and maintaining good working relationships with all third-party distributors. To ensure fact-based decision making based on real time date by: Gathering and analysing market data and competitor activities to provide insights to inform sales tactics and plans, ensuring adherence to all relevant industry regulations and company policies, in terms of recordkeeping and reports and ensuring accurate and in full data and integrity of reports submitted. To ensure a safe working environment and compliance to the OHS Act and Premier Health and Safety policies and procedures through implementation of: operational guidelines/ SOP's that addresses HSE requirements. To ensure adherence to budget by: Providing inputs to the new financial year's bakery sales budget, ensuring cost control of all sales operational and resourcing costs in line with agreed budgets and looking for continuous improvement and cost savings initiatives to maximise profitability. To earn the right to operate in your community by ensuring: Good governance in terms of all product donations for CSI in collaboration with the BA and Site accountant and identifying and drive the implementation of CSI initiatives with the relevant stakeholders. Qualification Requirements Business related diploma A bachelor's degree in business, Marketing, Sales, or a related field. Experience Requirements 3-5 Years Sales Supervisors from FMCG industry (Essential) 2-3 Years Sales Logistics/Distribution Experience (Essential) 2-3 Years Sales Manager (having both General Trade and Formal trade experience) Key Outputs Technical Job Related Knowledge Customer Service and Relationship Management Market field and or Customer research Financial Analysis Sales operations and Distribution requirements Budget Management and cost control techniques Team Performance Management Sales operations compliance requirements (OHS, Food Safety, Competition Commission, POPI, AARTO) Basic Product Knowledge