Customer Liaison Officer - Urgent Position

We are hiring an energetic Customer Liaison Officer to join our exceptional team at Staff Solutions Recruitment in Durban, KwaZulu-Natal.
Growing your career as a Full Time Customer Liaison Officer is a terrific opportunity to develop excellent skills.
If you are strong in persuasion, people management and have the right personality for the job, then apply for the position of Customer Liaison Officer at Staff Solutions Recruitment today!


SUMMARY:
VACANCY ALERT!!
Our client in the renewable energy sector, based in Durban, seeks to employ a Customer Liaison Officer. POSITION INFO:
Duties: Order Processing:

• Contacting customers daily as per calling schedule.
• Receive calls & orders from customers.
• Liaison with the Business Representative.
• Receive and action work instruction/s from Business Representative.
• Check account status, credit viability and limits.
• Check stock availability and advise customer.
• Generate orders on SAP as per generated order procedure.
• Release order (invoice generation) for shipment and FLO.
• Advise Warehouse & Distribution Manager, Supervisor and Logistics Supervisor on orders not released.
• Control special, late and same day deliveries by recording these deliveries on the special/ late delivery book.
• Advise customer of planned delivery time.

Process Claims:

• Actioned by Customer Liaison Officer directly/or only from the business representative.
• Generate orders on SAP as per claims procedure.
• Generate orders on SAP as per rotation procedure.
• Generate instructions on SAP as per Check & Charge procedure.
• Release orders (invoice generation) for shipment and FLO (Feedback Logistics Optimizer).
• Oversee daily general admin duties to support all customer services functions.

Service Support (External and Internal):

• Address queries passed on by Logistics within 8 hours of receipt of the query.
• Address any special /miscellaneous requests from customers.
• Provide quotes on an Ad Hoc basis to customers.
• Build and maintain acceptable customer service standards with the Warehouse and Distribution department (Warehouse Supervisor, Logistics) and business representatives at all times.
• Resolve customer queries (within 2 hours of receipt of query) passed on by the business representatives or any other key stakeholder in the business.
• Team Work – Must be able to support the entire team on any overflow work when required.

Requirements:

• Grade 12 or equivalent
• A minimum of 2-3 years Call Centre and Customer Service experience
• Must be IT literate, and proficient specifically in Microsoft Office (Excel) and SAP

Benefits of working as a Customer Liaison Officer in Durban, KwaZulu-Natal:

● Company offers great benefits
● Advancement opportunities
● Advantageous package