F&B / Assistant Hotel Manager

Luxury hotel in Plettenberg Bay is looking for an Assistant Hotel Manager in charge of F&B. The Assistant Hotel Manager’s role is to enhance the operational efficiency and service quality of the Hotel by, in conjunction with the General Manager, providing the service which creates the platform whereby teams can excel and meet their underlying objectives within their departments.

Responsibilities:

• Responsible for managing the full operations, service, logistics and activities of the Hotel Team, with special focus on Food & Beverage Management. 
• Ensure that guests receive exceptional levels of personalised service 
• Assist the HOD's in ensuring that guest spaces and facilities are impeccably maintained and fully functional.
• Ensure that policies, processes and standards directly affecting the guests reflects their safety, security and preferences.
• Develop,  implement and monitor systems and methods that capture and communicate guest preferences
• Ensure that brand standards are upheld, ensuring a streamlined and effective structure in line with hospitality trends.
• Effective departmental meetings take place, accurate minutes are taken and follow ups completed.
• Assist in achieving the best procurement agreements for the property 
• To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
• Be readily available to deal with all guest queries and complaints.
• Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

Requirements:

• Minimum of 3-5 years Assistant Hotel Management or Senior Duty Management experience within a 4/5* Hotel
• Strong stock control / F&B background 
• Tertiary qualification in Hospitality or Hotel Management beneficial
• Advanced computer skills including
• Valid driver's licence.