Freight Forwarder, Ocean Import

In 1976, 9 independent trucking companies and a business developer joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Vision and strategy Our vision is supported by five strategic focus areas that set the ambition for DSV. We want to be a leading global supplier, fulfilling the customer needs for transport and logistics services, targeting extensive growth and being among the most profitable in our industry. This way we are able to set the pace and direction of our own development while being an attractive business partner.Job-Related Requirements Minimum of 2 years' experience in a Freight Forwarding environment Main Purpose of the Role Owning the entire process around managing and coordinating the client's Ocean Imports shipments against Estimated Ready Date and Required on Site Dates through: Effective communication with clients (internal and external) and service providers. On time collection and delivery of cargo Delivery of cargo with a clean invoice Duties & Responsibilities Ensure company performance objectives are achieved Co-ordinates the collection and shipping of cargo with DSV origin offices in conjunction with the client's Purchase Order and the estimated ready date. Co-Ordinate the shipping in such a manner that the client's Required on Site date is met. Reporting on any delays during the collection time frame and escalating the matters to management. Follow operational systems and procedures as set out. Responsible to accurately prepare all documents for timeous delivery of cargo to the client. Develop and maintain working relationships, networks and partnerships that help achieve business goals Effectively apply verbal and written communication methods to achieve desired results from internal- and external clients on issues, changes and shipment status in line with the client / Customer SOP's. Control expenses by actively monitoring waste within your control Ensure best control of costs and transit at all times on all routes Accountable for timeous resolution of all outstanding queries pertaining to accounts under your control Accountable for on-time billing to clients Effective daily morning meetings during which any problems must be escalated Monitoring the shipment throughout its lifecycle in order to be able to provide constant updates to the consignee. Proactive liaison with Shipping Lines, Port Authorities, Transporters , Container Depots and/or any third party relating to a particular shipment. Proactive communication with transporters relating to any customs stops or delays on a delivery on order to avoid futile trips.

OTHER DUTIES

Effective daily morning meetings i.e. Escalation of any pending matter to management. Preparing estimates when required Arranging COD payments Attend to client queries Attend to all shipment related queries Covering of fellow employee's desk during absence as a result of sick leave or annual leave Daily feedbacks on your (all relevant Reports) Dashboard, BOE / Unbilled, Job Profit, WIP, Webcost queries and Milestone Reports. Tracking and updating of shipment status on CW1 under 'ZA Comments' Covering of employee's desk within the Ocean Export department as and when the need arises.