HR Programs and Performance Manager

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HR Programs & Performance Manager

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our Customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we’re looking for…

Role Outline

To manage programs / projects of strategic, technical and operative nature, in a matrix environment by applying proven expertise, methodology, knowledge and experience to the business in order to improve cost efficiency, quality, performance and operations.                                                                                                           

Specialize in the leveraging of HR data to provide management information on workforce metrics, HR activities, efficiency, effectiveness and costs to enable appropriate business decisions.           

Key areas of responsibility include:

HR Strategy    

• Provide leadership in setting / facilitating the HR strategy and tactics in direct alignment with the Head of HR and HR Leadership team                                           

• Advance the implementation of HR strategy and tactics by shaping organisational structures and processes, monitor progress, identify risks and opportunities.   

HR Projects

• Lead and manage strategic divisional and / or cross divisional HR projects and initiatives with project teams. 

• Support and contribute to special divisional and cross-divisional projects (eg talent systems)                         

• Provide guidance and expertise in key business and organisational matters 

• Apply project management tools and techniques          

• Continuous improvement of HR organisational efficiencies and effectiveness (eg organisational design)      

• HR Reporting / Controlling / Performance Management                                     

• Manage HR Performance Management Processes, including Performance Dialogs, Business Review Meetings  

• Manage the HR Scorecard and Reporting              

• Identify trends, warning signs, or risk and initiate recommend and suggest corrective actions.

HR IT  

• HR Data Management         

• HR IT Roadmaps incl solution approaches, budgets, business cases.       

• Manage or support HR IT projects   

Support / Chief of Staff

• Lead, manage and support the HR budget process  

• Support the Head of HR in aspects of her role   

• Lead the Employee Opinion Survey for Africa and ensure successful follow-up activities that contribute  to overall business success

• Hold full responsibility for the HR Business Partner Satisfaction Survey for the cluster including follow-up activities 

• Work on Special projects (ie. JET, S2L, Kronos) as and when required                           

• Support Talent function with the Shared Data hub update process for the countries.

• Lead the Great Place to Work survey and ensure accreditation is acquired for all eligible countries in the Africa cluster

• Support ICS program for Africa

HR Performance Management   

• Establish new HR Scorecard for Africa and take responsibility for monthly generation to generate transparency and to support business decisions   

• Ensure continuous improvement of HR data / HR KPI quality                                          

• Manage estabilishment and maintenance of HR databases and Organizational Structure (e.g. FTE roster, Org Charts)    

• Provide HR data analysis and HR data reporting to management on ad hoc and on regular basis   

• Employee Opinion Survey & Employee Engagement                                                                                                             

• Manage the full project life cycle for the Employee Opinion Survey, covering all  DSC Employees within Africa (including ordering, follow-up processes, communication, data management and reporting)

• Manage the Employee Engagement agenda for the country                                                                                                       

• HR Business Partner Satisfaction Survey                                                                                                                  

• Manage the annual HR BPSS survey within Africa including processes, communication, reporting and follow-up    

Strategic HR Projects / HR Transformation Projects 

• Provide project and change management for implementation of large-scale HR projects     

• Effectively manage data collection, data analysis, reporting and data maintenance related to strategic projects

HR Processes and Policies

• Manage Critical Vacancy Process, ensuring compliance with regional and global policies and procedures

• Maintain effective communication channels with team members and the wider HR team in the Cluster                                                                                                                                                                                                                                                                                                 

Qualifications, Skills, Competencies and Experience

• Experience in Supply Chain HR                                                                                                            

• Suitable tertiary qualification                                                                                                                 

• Minimum 5 years experience in the HR Environment                                                                  

• Capable of building collaborative relationships                                                                                       

• Proven ability to identify & analyse trends from both business and HR management information                  

• Power BI experience advantageous                                                                                                      

• Strong Excel and PowerPoint experience required                                                                                 

• An ability to creatively use change management tools and techniques                                                    

• Quality & Control Management / HR Metrics.                                                                                         

• Relationship / Stakeholder Management                                                                                                

• Business Acumen & Problem Solving Skills                                                                                           

• Project management, planning, organising skills                                                                                    

• Ability to prioritise                                                                                                                    

• Strong analytical and conceptual skills                                                                                                   

• Strong communication and excellent stakeholder management skills                                                      

• Goal-oriented, structured, high sense of responsibility and self initiative                                      

• Proficiency with HR Platforms and Systems                                                                                          

• Strong dedication and motivation to work in a dynamic environment

• Effective management in a diverse geographic and multi-cultural environment        

Competencies & Skills

• Maintains effective relationships with customers

• Develops and delivers high quality / innovative products, services or solutions

• Focuses on customer needs and gains their commitment

• Gains management / colleague support to meet customer needs                                    

• Ensures strategies / plans are aligned and reflect others views

• Develops strategies / plans aligned to broader organizational strategy

• Communicates strategy                                   

• Establishes clear, challenging and achievable objectives

• Aligns resources and the organization within own area of responsibility to achieve objectives

• Regularly reviews and communicates progress against objectives and adjusts as needed

• Champions continuous improvement and innovation

• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others      

• Provides employees, colleagues and business partners with candid and regular feedback

• Supports the development of others

• Inspires others to develop themselves                           

• Conveys a clear sense of personal goals and values

• Actively seeks feedback to improve performance

• Develops new skills and modifies behaviors based on feedback

• Takes personal responsibility for career and development

Languages

English - verbal and written – Fluent

Travel Requirements

Less than 25%

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