Permanent - Business Process Officer - Ekurhuleni

Job Description

Job Function:

To provide expertise, advice and administrative support to the Business Process Department for the delivery of the Implementation, Business Process and Master Data Management key performance areas in alignment with the Business Process work objectives. Whilst achieving the key performance areas, the candidate should apply creativity and continuous improvement to ensure value is added to the business.

Key Performance Areas:

1. Business Process:

• Coordinate, administer and implementing national business processes and systems to improve productivity and increase profitability.

• Engage employees to provide input into process change.

• Implement processes and auditing thereof.

• Increased visibility through automated status reports.

• Provide input for continuous improvement.

• Coordinate and administer annual process document update.

2. Account Implementation:

• Coordinate and administer client solutions nationally and ensure successful implementation of new business.

• Support new tenders, renewals and existing customer projects.

• Support business development – problem solving and data analysis.

• Design thorough project plan, coordinate and administer and deliver according to go live date.

• Ensure detailed SOP, process maps and rate proposals are prepared and implemented by relevant parties.

• Design client specific supply chain solutions.

• Provide training for internal staff to fully understand client’s requirements prior to business commencing.

• Provide input for KPI & QBR reporting.

• Hold regular meetings with clients during the implementation phase and where support is required to KAM once handed over.

3. Master Data Management:

• Coordinate and administer Financial WIP's and Accruals as required by the business.

• Coordinate and administer Operational Milestone Compliance as required by the business.

• Coordinate and administer Master Data Cleanliness as required by the business.

• Coordinate and administer the System Naming Conventions as required by the business.

• Provide input for creating Compliance Tools for the Business.

• Assist with the set up for Non-Compliance Reporting Checks.

• Provide input for creating monthly Reporting measurements.

Inherent Requirements

Qualifications Required:

• Matric

• Tertiary qualification in Freight Logistics / Supply Chain

• Microsoft Outlook, Word, Excel, Power Point

• Business Operating System

Skills and Experience Required:

• Excellent written, verbal, communication and presentation skills.

• Ability to work under pressure and meet deadlines whilst working on multiple activities.

• Be both a team player and independent worker.

• Work with a service excellence mindset and attitude and do more than is expected

• Be highly collaborative and support the department and business.

• Focus on quality, accuracy and be solution orientated with strong analytical and problem-solving skills.

• Display product and industry knowledge and always have a willingness to learn.