Rates Manager

Rates Manager

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight – South Africa has an opening for a  Rates  Manager where you will provide system expertise by providing End-user Training and maintenance of rates in the transport management system for the entire Organization.  Join us now in connecting people and improving lives.

In this Rates Manager position

• You will ensure appropriate knowledge and maintenance of rate management within the team.
• You will liaise with Regional and Global for best practises for all billing experts and rates.
• You will be loading all the landside charges for AFR & OFR suppliers in CW1.
• You will manage the RTC’s for the rates structure.
• You will manage the linking of local accounts to the Global customer (GC) accounts for South Africa.
• You will generate rate increases (GRI) for AFR and OFR annually.
• You will troubleshoot and provide support to the billing team.
• You will load quotes for all shipments for various Legal entities within South Africa.
• You will work closely with Global Service Centre (GSC) for prime rates (AFR, OFR, RFR) and fuel surcharges (AFR) when they fluctuate.
• You will work closely with all products / departments to ensure correct rates are loaded in the system.
• You will support all product / departments when queries related to rates are raised.
• You will establish a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.
• You will ensure rates management process is documented and communicated to business.
• You will lead Training and Support rates super users for all departments.
• You will review and distribute User Releases / Helpful hints and training manuals to Super / End users where necessary.
• You will develop a culture of quality, service excellence and continuous improvement.
• You will initiate improvement opportunities using the First-Choice tools.
• You will identify training needs and opportunities to develop highly skilled resources.
• You will develop a high-performance service culture for potential resources.
• You will manage the allocation of Job tasks and duties to potential resources to achieve the Global, Regional and Country objectives and targets.

Now, here’s what we need from you

• 5 or more years’ experience required within a Freight Forwarding environment.
• 3 - 5 years’ experience in Rates Management.
• 4 or more years’ experience of End-User Training.
• Must have a matric
• Business degree or equivalent.
• Cargowise Super-User Certification

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at 

Our  TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry,  when people think of forwarding; we want them to think DGF  because we have:

• The largest global network with more than ~30,000 passionate employees
• The most  efficient processes and  fastest response times
• The  best solutions and  best customer service

Our Vision:  The Logistics Company for the World.

Our Mission:  Excellence. Simply Delivered.
Our Purpose:  Connecting People, improving lives.
Our Values:  Respect & Results
Our Goals:  Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.