Casino Technician

SUMMARY:
Experience as a Casino Technician in a land based casino or cruise line. 
- Ability to speak English clearly, distinctly and cordially with guests
- Ability to read and write English in order to understand and interpret written procedures.
-This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
- Ability to speak additional languages such as Italian, Spanish, French or German is advantageous. 
- Read understand and implement Mission Statement of the Company and the Crew Regulations, ensuring all Casino personnel comply accordingly.
- Wear the prescribed uniform and Name Badge at all times on board whether on or off duty.
- Attend all emergency drills, carry the personal emergency card, and understand emergency duties.
- Proven ability to read safety rules, instructions in the use and maintenance of tools, equipment, methods and procedures in mechanical drawings.
- Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
- Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
- Ability to stand for an extended period of time.
- Ability to count paper and coin currency quickly and accurately. POSITION INFO:
- Adjusts slot machines, coin-handling, card shuffling and all other machines and equipment following manufacturer's specifications, using hand and power tools.
- Conducts general maintenance and/or service on all machines and equipment. Prepares requisitions for parts, tools equipment, etc. and forwards to Casino management for approval.
- Fills machines with coins and tests electrical and coin-handling systems.
- Examines defective machines to determine causes of malfunctions.
- Adjusts and repairs machines, replacing worn or defective electrical or mechanical parts, using hand and power
tools.
- Participates in jackpot payouts and presents to Cashier and/or Casino management based on established Casino Operations policies.
- Conducts daily inspections of the slots machines and equipment.
- Maintains a constant presence throughout the Casino. Walks around the Casino to assist guests and provide general information.
- Extends courtesy and helpful gaming information to guests.
Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively. Takes ownership of guest concerns.
- Maintains an awareness of the guests to avoid possible security problems.
- Observes players and machine operation for improper use or possible security problems.
- Notifies management and/or security of suspicious behavior.
- Participates in slot and table counts as assigned and in accordance with Casino Operations policies.
- Participates in the programming or repair of progressive gaming and other electronic displays.
- Completes paperwork and/or reports on a per voyage/monthly basis.
- Attends meetings, training activities, courses and all other work-related activities as required.
- Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.
- Shipboard employees will be required to perform any other job-related duties assigned by their
supervisor or management.