Desktop Support Technician L ZA

We are searching for a solutionfocused desktop support technician to provide our employees with handson systematic support. The desktop support technician should receive ITrelated concerns and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.

To be successful as a desktop support technician you should be highly skilled in the fitting and upkeep of computers and their networks. A remarkable desktop support technician will gauge the computer proficiency of every individual and then proceed to tailor their services in a suitable manner.

In this role you will have the opportunity to:

• Install configure deploy and maintain PC hardware MS operating systems and software.
  
• Provide phone email/instant messaging and handson support to associates mainly in South Africa but also in other remote locations if required. Maintain records of incidents and request in ticketing systems.
  
• Troubleshoot incidents with computer systems including hardware and software messaging network printers telephony peripheral equipment and accessories; make repairs and corrections where necessary.
  
• Provide support for global and local applications participate in application deployment testing and validation. Participate also in local regional and global projects and process improvement activities occasionally leading them.
  
• Work with infrastructure support teams and external contractors to install configure and deploy servers network hardware and other infrastructure equipment. Provide handson support when required.
  
• Management of Physical Access control to the premises Adding and removing of associates creation of access cards liaising with HR of all OpCo s to ensure access is correct.
  

Requirements

• Proven work experience as Desktop Support Engineer or Support Technician.
• Completion of CompTIA certifications e.g. A Network etc.
  
• Knowledge of popular operating systems software applications and remote connection systems: Office 365 SharePoint Expert Application development MS Power Platform Scripting knowledge etc.
  
• Experience Manufacturing R&D Commercial environments.
  
• Good written and verbal communication skills.
  

Location: Halfway House Johannesburg South Africa.

Customer Service Desktop Support Technical Mobile Device Hardware Troubleshooting Vendor Management Information Technology Macintosh Deployment Windows Server Ticketing Systems Switches VPN LAN