Acquisitions Agent

Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region's dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the last 20 years. Through a culture of continuous innovation, driven by an experienced and dynamic team, Tracker has built a reputation far beyond its SVR roots which positions us as the leading provider of telematics solutions to an automotive ecosystem which includes Original Equipment Manufacturers (OEM's), Dealers, Insurers, Fleet Operators and Consumers. Providing value added information to our clients has grown exponentially as we have evolved our data systems and interpretation. Today, Tracker is data - how we collect it, process it and turn it into knowledge that allows us to provide proactive value to our partners and customers. The amount of data we gather is staggering, with over 35 million telematics messages generated daily. However, raw data is worthless and Tracker's ability to interrogate and extrapolate meaning is what sets us apart, making us one of the most obvious and sought after partners for businesses grappling with the challenges of a connecting world. At Tracker we have a positive, friendly work environment. We live service excellence and we all support one another. We all take pride in and care for our customers and work environment as well as our communities. Our core values are: • We each take responsibility • We live service excellence • We all pull together • We each show respect • We are committed to transformation • We all make a planResponsibilities: The Acquisitions agent is responsible for sales and lead conversion targets Marketing of Tracker to both existing and new customers Scheduling fitments of Tracking units Follow up on outstanding leads and/or queries Handle inbound and make outbound calls according to campaigns Demonstrate excellent knowledge of product, service offerings and systems Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values Selling of value added services Provide constant feedback to intermediaries, management and other departments regarding status of leads Ensure quality benchmarks are achieved Manage time and workloads to ensure that deadlines and targets are met Align own behaviour with Trackers culture and values Ensure achievement of own performance requirements Skills and Competencies: Selling skills (objection handling & negotiation) Customer centric Attention to detail Deadline and results driven Initiative Teamwork Judgment/Problem solving Tolerance for stress Interpersonal and communication skills Influencing Job Requirements: Matric Minimum 1 year previous call centre experience in a sales environment is essential RE 5, 120 FAIS credits advantageous MS Office knowledge (Basic or Intermediate Excel)