Delivery Director

Boomtown’s Delivery sits at the heart of our transformation into a modern, efficient, and effective agency.

As head of delivery, you are a strategic leader and trusted advisor who drives the art of making:

• From client brief to post-mortem, you grease the wheels, maximise efficiencies, and weed out operational inefficiencies throughout Boomtown’s largest accounts and the entire group of agencies.
• You partner with client servicing to deliver operational discipline and delivery excellence, speed to market, bottom-line growth, resource optimisation, and profitability management for their clients.
• You analyse, solve, and present viable new processes/solutions that lead to client growth by collaborating with and drawing on the expertise of Boomtown’s vast resources and capabilities. You advise and partner with senior clients and agency leaders.
• You champion and deliver flawless creative execution, time and again. You are an agile, results-oriented leader who inspires others to perform with excellence and act courageously.
• You will partner with the MD and department heads to help achieve margin targets through a combination of executional prowess and commercial competency.

To succeed in this role, you need to:

• Review the agency's way of working, procedures, and systems to put recommendations and ways of working in place.
• Evaluate project management structure and advise and deliver a ‘fit for purpose’ structure across all markets in the most efficient way.
• Reduce scope creep across the group’s key clients.
• Review the time sheets system and work on improving completion % and accuracy of data.
• Provide oversight of all resource allocation against client deliverables, provide guidance on SOW development and tracking, client and internal performance metrics reporting for the group.
• Annually provide a full calendar of client activity and resource allocations to identify bottlenecks, downtime and plan effectively ahead of time.
• Manage and coordinate freelancers if and when required.
• Maintain a deep understanding of client business needs and ensure heavy interface with creative, strategy, and production teams.
• Work with client leads to ensure right resource allocation and management on any given client program/project.
• Understand Boomtown’s portfolio of offerings and tools and activate them on complex client business challenges as needed.
• Demonstrate strong cross-capability and cross-functional collaborations skills with internal agency team and key external partners, including your account’s commercial partner and all internal studios.
• Work with the MD on Boomtown and client’s profitability and margin improvement plans.