Learning Support Manager

Job Type : Full Time

Number of Applicants

:

000+

Job Description - Learning Support Manager

Main duties and responsibilities: 1. Management of systems and processes.

Manage, inter alia, the administration, planning, co-ordination and reporting on the quality assurance and governance of programme modules, student progression, assessment, and graduation for all Executive Education programmes and students.
This in close collaboration with the delivery unit in Exec Ed.
Identify and share effective and efficient ways of working related to assessments and marks processes, aligned to our Learner Management System, in collaboration with the Senior Programme Managers (SPMs) in Exec Ed delivery.

2. Data management and support.

Work collaboratively with the programme management teams in Exec Ed to gather relevant and accurate data for analysis, synthesis and reporting to internal and external stakeholders.
Gather data on and update records of all Recognition of Prior Learning students across the accredited programme suites and report on these students monthly at the internal Henley Africa Teaching and Learning Committee (TLC) meeting.
Collect, maintain and report on student data, (using Pelopele and Scout systems).
Manage, monitor and evaluate the marks committee process, in collaboration with the HoLSS, Head of Delivery, Deputy Head of Delivery and relevant SPMs.
Align with all programme teams to ensure marks are released to classes on time and error free.
Communicate all marks released, as well as errors identified, to the relevant stakeholders in Exec Ed and beyond.
Manage the auditing process of all marks to be presented to the Teaching and Learning Committee, in collaboration with the relevant SPM’s, HoLSS, and Head of Delivery in Exec Ed.
Provide any new staff member/s with adequate training and support related to the marks process.
Provide the HoLSS and Head of Delivery with monthly reports on marks presented.

3. Management and leadership.

Provide ongoing direction to direct reports (Programme Coordinators) in terms of roles, goal setting and performance management.
Identify skills gaps in direct reports and oversee relevant training requirements.
Operate across departments within the School, where necessary and feasible

4. Academic governance.

To inform relevant stakeholders of any changes impacting the academic governance
To provide regular upskilling sessions across Exec Ed and the Open departments.

Sucess in the role:

Excellent results in stakeholder and student support and experience, with supporting evidence from key stakeholders.
Engaging and collaborative approach with the LSS and delivery teams, as well as teams beyond Exec Ed.
Advanced MSOffice skills, particularly on Excel.
Sound academic governance and strong experience of data collection, analysis and reporting.
An outstanding feedback and continual improvement process.
Processes up-to-date, known and accessible.
Good communication, with full awareness of the successes, results, key measures, challenges and failures.

Required Skills / Knowledge:

Advanced MS Office Skills in Excel
Excellent data Collection, analysis and Reporting
Educated to a degree Level or equivalent in Business Related Subjects - Solid Understanding of Adult Education
Knowledge of the education market, specifically dealing with organisations and customised programmes.
Proven versatile technology management in varying contexts, particularly in higher education.
Proven strong team Management Skills to be demonstrated in previous work.
Good Commercial awareness and understanding of key business challenge trends.
Ability to create systems and processes that support an efficient and effective workflow and the ability to communicate changes to stakeholders.

Relevant Experience: