Reservations Manager

Large hotel complex in the Sandton area is currently recruiting for a Hotel Reservations Manager overseeing full reservations function for the onsite hotels & managing a staff of 10+ staff.

Responsible for:

• Maximize sales and marketing opportunities within the hotel’s policies, procedures and standards.
• Ensure excellent customer service levels are maintained when processing reservations and guest requests.
• Access and interpret human resource policies and legislative requirements for efficient implementation.
• Facilitate effective interdepartmental co-operation to ensure guests’ expectations are anticipated and exceeded.
• Manage room inventory with diligent adherence to checklists and systems.
• Maintain the data integrity of the property management system with respect to guest profiles, history, rates,
• Manage the revenue management system with strict adherence to the hotel’s standards and audit preparation requirements.
• Build and maintain relationships with existing and new clients.
• Maximize on revenue opportunities and drive the reservations team to exceed budget.
• Work as part of a team or individually to deliver high quality standards.

Requirements:

• Matric (NQF 4)
• Good numeracy, verbal and written English skills (NQF 4)
• Hotel / tourism school diploma or degree; at least three years’ experience in a similar position and extensive knowledge of systems; Opera & Nebula
• Minimum of 3 years’ experience in this role
• Experience in large city hotels / hotel.
• Flexible regarding working hours, including work weekends if required.
• Computer literate
• Great ability to deal with both staff and guest issues.
• Previous experience of managing a team
• Must experience with both Individual and Group bookings.