Sales Coordinator

The primary purpose of this role is to provide essential support to the sales department, ensuring efficient operations, sales processes and accurate data management, The Sales Coordinator will play a critical role in maintaining accurate records, coordinating reporting, and supporting the sales team in achieving their goals. 

Key Performance Outputs:

• Assist Key Account Managers with processing of opportunities and orders on the system.
  
• Conduct regular checks to verify order fulfilment status and address any open sales issues. 
  
• Collaborate closely with Account Managers and Sales Managers / Directors to create and process sales orders. 
  
• Collaborate with Logistics / Operations to communicate fulfilment delays and support Sales operations during peak periods.
• Ensure timely fulfilment of sales orders to facilitate invoice generation by the Finance Department. 
• Handle re-allocations and generate new sales orders as requested by Account Managers and Sales Managers / Directors. 
• Ensure Key Account/Sales Managers and Directors keep to timelines for processing of opportunities, pricing, sales orders, RA’s etc.
• Contribute to maintaining accurate financial records for sales transactions.
• Generate and process Return Authorizations based on Account Manager and / or Sales Manager / Director requests. 
• Coordinate with the Finance Department to ensure accurate credit and claims management.
• Prepare claim import sheets after Account Manager and /or Sales Manager / Director approval of account sales. 
• Assist in credit insurance processes and updates within Netsuite once approved.
• Coordinate the Terms and Conditions (T&C) signing process, ensuring compliance and required documentation completion. 
• Centralize the setup of new customers on the system, ensuring complete and accurate customer information. 
• Assist in the completion of Credit Insurance forms for clients and update Netsuite with approved information. 
• Upkeeping of Customer Information in the CRM and identify and address gaps in CRM data to enhance data quality. 
• Capture and organize leads generated by the sales team from various sources such as customer tradeshows, email inquiries, etc. 
• Assist with addressing day-to-day customer queries in the absence of Account Managers and / or Sales Managers / Directors. 
• Provide ad hoc support to the sales team as needed to ensure efficient operations. 
• Collaborate with team members to streamline processes and enhance overall sales support function.
• Participate in IFS audits as a deputy, representing the sales team. 
• Contribute to the yearly update of Sales processes Standard Operating Procedures (SOP). 
• Assist in organizing Post Season and In-season Customer and Grower reviews/reports. 
• Coordinate the compilation and distribution of "Market Feedback" and "Feedback from the Field" reports to growers. 
• Help provide data and reporting assisting the Territory Director have a view of the territory figures real-time.

Requirements

Qualifications/Experience: 

Only applicants who meet the outline role requirements will be considered.

• BComm Degree/Diploma with a Marketing/Logistics/International Trade major or similar degree. Suitable tertiary qualification.
• Minimum 2-4 years of work experience

· Technical/Functional:

• Proficiency in using Netsuite or similar ERP systems. 
  
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).  
  
• Experience in sales coordination or related roles.
  
• Experience with commercial finance processes and customer data management.
  
• Excellent e-mail etiquette