Service Delivery Manager - French Speaker - Urgent

We are searching for a confident Service Delivery Manager - French Speaker to join our productive team at Ntt in Johannesburg Gauteng
Growing your career as a Full Time Service Delivery Manager - French Speaker is an amazing opportunity to develop exceptional skills.
If you are strong in people management, presentation and have the right initiative for the job, then apply for the position of Service Delivery Manager - French Speaker at Ntt today!

Key Roles and Responsibilities:Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs)Acts as the primary point of contact for client inquiries, escalations, and feedbackUnderstands client business needs and objectives to tailor required services accordinglyEnsures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standardsCollaborates with technical teams to resolve client issues and incidents promptlyMonitors and assesses client satisfaction regularly through feedback mechanismsTakes proactive measures to address client concerns and continuously improve service qualityDevelops account plans and strategies to enhance client engagement and retentionIdentifies opportunities for upselling or cross-selling additional servicesManages the implementation of new services, upgrades, and projects for clientsCoordinates project timelines, resources, and deliverables to ensure successful outcomesEnsures that service delivery aligns with contractual agreements and compliance requirementsConsults with legal team to ensure that all contract escalations are addressed with contract governanceMonitors and reports on contract performanceMay oversee financial aspects of client accounts, including budgeting and forecastingMay manage billing and invoicing processesCollaborates with technical teams to ensure that client environments are stable, secure, and up-to-dateStays informed about industry trends and emerging technologies to provide informed recommendations to clientsIdentifies and mitigates risks associated with service delivery and client relationshipsDevelops contingency plans for potential disruptionsMaintains accurate records, client documentation, and incident reportsProvides regular reports on service performance and client satisfaction to internal and external stakeholdersKnowledge, Skills and Attributes:Seasoned, experienced professional; has complete knowledge and understanding of area of specialisationUses evaluation, judgment, and interpretation to select right course of actionPassionate about service delivery with a strong ability to manage a coordinated delivery of serviceHighly analytical mindset, strong initiative, self-driven with a commitment to succeedStrong understanding of managed services, including infrastructure, cloud, security, and supportStrong proficiency in project managementExcellent communication, negotiation, and problem-solving skillsExcellent client centricity, proven ability to manage client relationships and drive client satisfactionBusiness acumen, as well as financial acumen for budgeting, forecasting, and billingFamiliarity with ITIL or other IT service management frameworks.Ability to work under pressure and has exceptional organisational skills and attention to detailAbility to work collaboratively with cross-functional teamsAdaptability and a customer-focused mindsetAcademic Qualifications and Certifications:Bachelor's degree or equivalent qualification in Information Technology or Business or related (or equivalent work experience)ITIL certificationProject management certification (e.g., PMP) is preferredRequired Experience:Seasoned demonstrated experience in a managed services and/or support services environmentSeasoned demonstrated experience in managed services - service delivery and client managementSeasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standardsSeasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirementsSeasoned demonstrated experience in monitoring contract performanceSeasoned demonstrated experience in managing service delivery projects for clientsSeasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanismsSeasoned demonstrated experience in proactive measures to address client concerns and continuously improve service qualitySkills SummaryAccount Management, Contract Performance Management, Customer Centric Solutions, Financial Acumen, Project Management, Service Delivery, Service Level Agreement (SLA)What will make you a good fit for the role?Workplace type: Hybrid WorkingEqual Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Benefits of working as a Service Delivery Manager - French Speaker in Johannesburg Gauteng:

● Learning opportunities
● Company offers career progression opportunities
● Advantageous package