Service Delivery Specialist - with Great Benefits

We are searching for a motivated Service Delivery Specialist to join our productive team at Ntt in Johannesburg Gauteng
Growing your career as a Full Time Service Delivery Specialist is a terrific opportunity to develop exceptional skills.
If you are strong in presentation, adaptability and have the right experience for the job, then apply for the position of Service Delivery Specialist at Ntt today!

Key Roles and Responsibilities:Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and NTT LtdPerforms client facing service activation activities and support the GDC in service activation completionResponsible for operations performance, including -Service Improvement PlansEstablishes, monitors and reports Service Delivery ReportsEscalation management and ReportingMeeting management with clientsMajor incidents - scrutinises adherence to process, recommends changes when SLAs are not met and works with larger delivery teamsChange Management – manages and owns all RoE changesService First - owns Service First asset verification and contract statusVendor Backout - manages backout issues with VendorWorks with Transition teams and assigned Technical Account Manager to develop runbook that includes processes, escalation lists and documentationUpdates runbook regularly to reflect the necessary changes. The runbook content includes Network map(s); Site-level engineering diagrams; Client and site contacts; Configuration item and IT service mappings (relationships)Leads and facilitates resolution of products and technical issues in concern with assigned Technical Account ManagerProvides assurance regarding the compliance of, and lifecycle management for, all contracted ServicesReceives and manages change requests relating to the SOW and agreement, i.e. additional engagements/ projects, adding configuration items and IT services support to the Services (service coverage), moving configuration items and IT services to new or different locations etcInterfaces with NTT Ltd internal contract management teams to normalise and execute change ordersReviews new offers and service capabilities with the appropriate members of teamSupports billing / invoicing inquiries and / or disputesMonitors client satisfaction and identify service improvement plans to address client’s satisfaction with the serviceKnowledge, Skills and Attributes:Ability to establish strong relationships with internal stakeholders and external clientsExcellent relationship building skillsStrong ability in managing coordinated delivery of serviceExcellent written and verbal communication skillsHighly analytical with good problem solving skills and can use initiative to drive innovationAbility to work well in a pressurised environmentExcellent client service orientationDisplays excellent persuasion and influence abilitiesPassionate, strong initiative, self-driven with commitment to succeedAbility to manage budgets, resources, and timelines for service delivery projectsProficient in project management, including planning, execution, monitoring, and project deliveryAssertive in approach with proficiency in negotiating terms, managing conflicts, and addressing challenges that may arise during service deliverySeasoned, experienced professional; has complete knowledge and understanding of area of specialisationAbility to use evaluation, judgement, and interpretation to select right course of actionAcademic Qualifications and Certifications:Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or relatedITIL Certification, such as ITIL Foundation or higher-level certificationsService Intergration and Management (SIAM) certification desirableClient Relationship Management certification desirableRequired Experience:Seasoned demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organisation, preferably IT service providerSeasoned background in delivering IT services, managing IT projects, and understanding the IT service lifecycleSeasoned experience in managing client relationships, understanding client needs, and ensuring client satisfactionSkills SummaryConflict Management, Contract Management, Customer Centric Solutions, Managed IT Services, Negotiation, Project Management, Service Delivery, Service Level Agreement (SLA)What will make you a good fit for the role?Workplace type: Hybrid WorkingEqual Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Benefits of working as a Service Delivery Specialist in Johannesburg Gauteng:

● Excellent benefits
● Advancement opportunities
● Advantageous package