1 X Service Planner : Empangeni KZN

To provide professional and quality administrative support to the branch operations team, rendering effective and accurate maintenance of customer records, on time reports and any administration related processes and customer requests/queries as and when required.

KEY WORK OUTPUTS & ACCOUNTABILITIES

• Zoning, routing and planning of contract and job work
• Complete daily, weekly and monthly iCABS housekeeping as required to ensure that planning and routing systems operate at optimum level
• Liaise with customers to book initial and subsequent treatments and installations
• Ensure that all work is completed every month and manage catch up of visits
• Run various iCABS service reports in order to assist the supervisor in monitoring technicians productivity and the state of service
• Maintain data in the system ensuring that it is accurate and up to date
• Check technicians daily worksheets and manually enter any visits not entered via the PDA
• Monitor productivity daily
• Monthly card audit
• Maintain filing system for service cards and work lists
• Complaints – log complaints on iCABS creating CCM tickets. All staff are expected to deal with complaints in a professional manner and within 48 hours of receiving the complaint.
• To assist with any other ad hoc administration duties

SKILLS & COMPETENCIES

• Good numeracy skills
• Good analytical skills
• Good communications skills, both written and verbal
• Good organisational and planning skills
• Customer Skills – external and internal
• Ability to identify customer needs and solutions
• Be solution driven
• Strong behavioural connection with values of service, relationships and teamwork
• High energy level / self-motivated /planning and organizing
• Team player / collaborative / initiative focusing on achieving the companies objectives
• Proactive behaviour
• Be reliable and high integrity
• Be assertive and self confidence

• Matric( Grade 12)
• Computer literate – MS Office
• Above average Excel Skills
• Above average numeracy skills
• Good knowledge of Rentokil mainframe (internal applicants)