Requirements
Access Card Issuing and Management
Issue, activate, deactivate, and replace physical access cards in accordance with approved access authorizations.
Process access card applications, verifying approvals, ID documents, contract status, and clearance levels.
Maintain strict controls over blank cards, issued cards, temporary passes, and lost/stolen reports.
Access Control System Administration
Capture and update user profiles in the access control system (e.g., Gallagher, Babylon, Impro).
Maintain current access permissions according to role-based access levels and site-specific security zones.
Flag and escalate any access control anomalies, unauthorized attempts, or duplicated card activities.
Records and Audit Compliance
Maintain accurate records of all issued, expired, and revoked access cards.
File and archive access authorizations, contractor registers, visitor logs, and cardholder agreements.
Prepare reports for audits and investigations, including access history, logs, and exception reports.
Visitor and Contractor Access Coordination
Facilitate issuing of visitor and contractor access cards, including temporary credentials.
Coordinate with line managers, HR, and facilities for onboarding and offboarding security clearance.
Ensure visitors are registered, signed in, and briefed on access restrictions and escort protocols.
Card Stock and Asset Management
Monitor inventory levels of access cards, printers, ribbons, and other consumables.
Arrange card printing, maintenance of badge printers, and assist with badge design and updates.
Ensure secure storage of access card stock and supplies.
Service and Stakeholder Support
Serve as the first point of contact for access-related queries, card reissues, and status updates.
Support employees and contractors with technical or procedural issues related to access control.
Liaise with the Control Room, HR, IT, and Facilities on integrated access requirements and escalations.
Competencies
Acquiring Information
Championing Customer Needs
Demonstrating Self-Insight and Awareness
Sharing Information
Core Competencies
Functional Knowledge
Experience in card enrolment, access group allocation, Biometrics setup, and deactivation/ reactivation
procedures; Customer Service & Frontline Communication; Experience in interacting with staff, contractors, and visitors; Familiarity with high-security protocols, dual-authentication systems, etc.
Functional Skills
Attention to detail, organizational, and data accuracy; Verbal and written communication; Proficiency in
Microsoft Office (Excel, Outlook, Word) and security databases; Trustworthy, professional, and able to handle confidential information discreetly; Customer-focused with the ability to work under pressure and meet deadlines
Competencies (Behaviour)
Diplomatic; Dynamic; Respect; Helpful; Responsible; Approachable; Assertive; Integrity; Customer Focus;
Values Aligned with company Values
Education
NQF 4: Grade 12
âAdditional InformationCertification, qualifications and experience:
PSIRA Grade C registration (minimum) preferred.Post-matric certificate in Security Administration, Office
Administration, or knowledge/ certification of IT Systems will be an advantage.
2-3 yearsâ experience in a security administrative or access control environment
Experience working with access control systems (e.g., Babylon, Gallagher, Impro, Lenel) is preferred
Familiarity with corporate security policies and facilities procedures.
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