1847 - Alarm Monitoring Agent - Bureau

This position is responsible for the monitoring and management of risk events within the call centre support division.

Qualifications and experience:

• Minimum Matric or equivalent.
• Two years relevant work experience, preferably within a call centre environment.
• Prior experience in customer service, preferably in a call center or contact center environment.
• Proficiency in Microsoft Outlook, Word and Excel.
• Fluent in English, preferably bilingual in Afrikaans.
• Must be computer literate.
• Good knowledge of customer relationship management (CRM) systems and basic computer proficiency.
• Flexibility to work in shifts, including weekends and holidays as per business requirements.

Skills required:

• Good written and verbal communication skills.
• Excellent problem-solving and analysis.
• Good decision-making.
• Exceptional customer service and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to handle difficult customer situations with empathy and professionalism.
• Ability to multi-task, prioritize, and manage time effectively.

Closing Date: 15 May 2025 at 16:00