1924 - Service Controller

The main purpose of this position is to ensure effective and efficient scheduling timeously of New, Installations, Repairs, and Re/De-installations by Technicians.

Qualifications and experience:

• Minimum Matric or equivalent.
• 2-3 years of relevant work experience, preferably within a call center/customer service environment.
• Proficiency in Microsoft Outlook, Word and Excel.
• Fluent in English, preferably bilingual in Afrikaans.
• Must be computer literate.
• Good customer relationship management (CRM) systems knowledge.
• Flexibility to work in shifts.

Skills required:

• Good written and verbal communication skills.
• Excellent problem-solving skills.
• Good decision-making.
• Exceptional customer service and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to handle difficult customer situations with empathy and professionalism.
• Ability to multi-task, prioritize, and manage time effectively.

Closing Date: 11 June 2025 at 16:00