2nd line Support Engineer German

Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job. We're looking for a German speaking 2nd line IT Support Engineer to join our team of problem-solvers and help us keep our software running smoothly. What youll do: Assisting in 1st/2nd line technical support. Fluent Communication in Germany and English (Written and Verbal) Call Management Working on SLAs tickets Direct User communication verbally and written for assistance in Software distribution, 1 st and 2 nd line Desktop Support. Building strong relationships with customers. The ability to take ownership of customer problems. A proactive approach to customer problems and an understanding of customer perception. Remote Incident Resolution Software Deployment Ability to multi task and meet specific goals set by supervisors and management Qualification Required: Grade 12 International MCSE qualified or international equivalent A+ / N+ (or equivalent) entry level IT qualifications Minimum 3-5 years desktop support experience. Good communication skills verbally and written Preferred Qualifications ITIL Foundation Microsoft 365 Azure AD Soft skills certificates Some server and network support experience Experience Required: Minimum 3-5 years desktop support experience. Some server and network support experience (advantage). Good communication skills verbally and written. Self-sufficient. Work environment: Working from home Physical demands: Working from home