2nd Line Support IT Engineer

IT Support Engineer (2nd Line)

The Opportunity

Our client is a rapidly growing technology services provider delivering IT, communications, and cybersecurity solutions to small and medium -sized businesses across the UK.

Due to continued growth, they are looking to add a customer -focused IT Support Engineer (2nd Line) to their technical support team. This is an excellent opportunity for someone with strong service desk experience who enjoys problem -solving, working in a fast -paced environment, and delivering high -quality support from day one.

This is a busy service desk environment, so they need someone who can quickly integrate into the team, take ownership of tickets, and confidently support both customers and junior engineers.

Requirements

The Role

You will act as a key point of contact for customers requiring technical assistance, providing remote support and occasionally attending client sites when required.

This is a fast -paced, customer -facing role where you will be responsible for diagnosing issues, resolving tickets, mentoring junior L1 engineers, and escalating more complex problems where necessary.

The ideal candidate will have extensive Microsoft 365 and Azure experience, strong troubleshooting skills, and the confidence to work independently while supporting the wider service desk team.

Key Responsibilities

About You

Requirements