53000436 - Principal Clerk

Description

OFFICE OF OPERATIONS MANAGEMENT DEPARTMENT

PRINCIPAL CLERK

REF NO: 53000436

CUSTOMER RELATIONS MANAGEMENT DIRECTORATE

REGIONAL ADMINISTRATION DIVISION

Grade: 07

Job Purpose:

Responsible for providing statistical information to the Directorate regarding services provided.

Key Responsibility Areas:

•    Revises reports on statistics from the various Centres and highlights areas of concern/exceptions for submission to Management.
•    Attends to all enquiries.
•    Compiles and completes correspondence, memos and documents.
•    Receives and distributes statistical correspondence.
•    Undertakes duties related to monitoring of stats.
•    Attends to collection and compilation of reports related to statistics.
•    Attends to statistical application and submissions of reports.
•    Provides relief at switchboards as and when requested.

Competencies:

•    Written Communication.
•    Attention to Detail.
•    Influencing.
•    Organisational Awareness.
•    Business Processes.
•    Data Processing & Analysis.
•    Interpersonal Relationships.
•    Service Delivery Orientation.
•    Client Orientation and Customer Focus.
•    Action Orientation.
•    Resilience.
•    Cognitive ability.

Essential Requirements:

•    Grade 12 (NQF Level 4) or equivalent.
•    Valid motor vehicle driving license.
•    2 Years relevant experience.
•    Computer Literacy.

Preferred Requirements:

•    Grade 12 (NQF Level 4) or equivalent and an Administrative Certificate.
•    3 years relevant experience

This post reports to CUSTOMER SERVICES INFORMATION OFFICER

Qualifications
Essentail Experience
• 12 Months relevant experience in general administration. , Computer Literacy.

Preferred Experience
• 18 Months relevant experience in general administration in a local government environment.

Essential Qualifications
• Matric/Grade 12., Valid motor vehicle drivers license (Code B).

Preferred Qualifications
• Matric/Grade 12 plus relevant certificate accredited by SAQA.