Account Director - RCL - FTE - OSA

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role:  Account Director 

Location:  Durban, KwaZulu-Natal, South Africa  

About the role: 

Working in strategic partnership with our client, the Account Director will lead cross-functional teams to create powerful and impactful digital and social content. This role demands exceptional strategic thinking, client service excellence, and creative leadership, while actively driving new business opportunities to fuel growth. The Account Director builds and nurtures senior-level client relationships, serving as a trusted advisor and brand guardian.

What you will be doing: 

• Client Partnership and Brand Stewardship 


• Brand Guardianship: work in true collaboration with clients, ensuring every project delivers an exceptional client experience 


• Cross-Brand Coordination: orchestrate work across client brands, distributing data insights throughout the client ecosystem for maximum impact 


• Interagency Management: Facilitate coordination between multiple agencies as required Financial and Operational Leadership 


• Financial Accountability: Maintain overall financial control of accounts, providing regular and timely reports to the Operations Director 


• Project Execution: Own delivery of projects, run rates, and client satisfaction through regular job owner catchups and weekly account management reviews 


• Growth Targets: Drive and deliver growth targets for assigned accounts Process Optimization and Problem Resolution 


• Escalation Management: Serve as the primary escalation point for client or internal SLA adherence issues 


• Process Improvement: Identify process gaps, capture improvement suggestions, and collaborate with the Head of Operations to implement solutions 


• Team Advocacy: Negotiate win-win compromises with clients on behalf of team members Business Development 


• New Business: Identify and pursue new business opportunities through relationship building 


• Account Growth: Leverage existing relationships to expand service offerings and account value

What you need to be great in this role: 

• 8+ years of progressive experience across digital marketing, social media management, artwork and creative production 


• FMCG sector experience strongly preferred core competencies 


• Exceptional engagement skills with proven ability to influence clients and build strong working relationships 


• Developed financial and commercial expertise with a demonstrated track record of driving growth across new and existing businesses 


• First-rate strategic planning and creative judgment capabilities 


• Outstanding verbal and written communication skills with strong presentation abilities and natural rapport-building talent 


• Proven ability to manage, mentor, and develop junior team members 


• Advanced Microsoft Office skills and related software competency specialized knowledge 


• Deep understanding of IIG group products and strategic application 


• Experience integrating with client-side teams while maintaining premium agency service standards 


• Creative contribution capabilities with practical studio output experience 


• Financial accountability and budget management expertise 


• Interagency coordination and relationship management

Req ID: 17551

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Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   
 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.