Account Manager

Role Overview

A specialist labels manufacturing operation is seeking an Internal Sales Representative to support its labelling operations.
The business offers labelling solutions ranging from high-quality product identification labels to laser labels and specialised equipment such as bar-code printers.
The role is sales and admin–focused, involving outbound telesales, CRM management, quoting through Syspro, and close coordination with Sales and Operations to meet customer order and delivery requirements.

Key Responsibilities

Sales & Customer Engagement
Perform outbound telesales, including confident cold calling.
Engage professionally with external customers on queries and sales requirements.
Support Sales personnel with administrative and sales-related tasks.

Order Processing & Administration
Assist in processing new and repeat orders to meet customer requirements.
Manage order quantities, pricing, delivery dates, and label specifications.
Track and manage orders and delivery dates for the allocated sales portfolio.

CRM & Quoting
Manage and update the CRM system accurately.
Prepare and issue quotations through Syspro.

Minimum Requirements

Qualifications
Grade 12 (Matric).
Tertiary qualification in Administration, Marketing, or Sales (advantageous).

Experience & Knowledge
Experience in internal sales / telesales.
Knowledge of the self-adhesive label manufacturing industry (advantageous).

Skills
High level of numeracy.
Strong computer literacy: MS Word, Excel, Outlook (Excel particularly important).
Excellent coordination and administrative skills.
Strong interpersonal and communication skills.
Customer-service orientated approach.
High attention to detail and accuracy.

Systems
Syspro knowledge advantageous (not essential).