Account Manager – Customer Operations & Payments

We’re looking for a confident, detail\-driven Account Manager who knows how to turn day\-to\-day client interactions into long\-term, trusted partnerships.

You’ll be joining a fast\-growing fintech operating in a high\-volume, time\-sensitive payments environment, where accuracy, responsiveness, and ownership matter just as much as relationships.

Job Description:

This role is ideal for someone who thrives on client ownership, understands how payments and operational processes work end to end, and takes pride in delivering a consistently excellent client experience.

You’ll be part of a team that’s hands\-on, accountable, and passionate about doing things properly, every time.

Your daily adventures include:

• Owning a portfolio of client accounts as the primary operational point of contact.
  


• Building strong, long\-term client relationships through reliability, clarity, and responsiveness.
  


• Managing day\-to\-day payment operations, including receipt tracking, reconciliations, and follow\-ups.
  


• Proactively communicating with clients to ensure timely payments and smooth settlement.
  


• Supporting client onboarding and delivering in\-person or virtual training sessions when required.
  


• Guiding clients through complex or time\-sensitive payment scenarios with confidence.
  


• Working closely with internal teams to resolve operational or payment\-related issues efficiently.
  


• Keeping all client activity, notes, and follow\-ups accurately recorded in the CRM.
  


• Ensuring processes are followed while identifying opportunities to improve how things are done.
  


• Helping free up sales and leadership time by owning operational client queries end to end.
  

Requirements

What it takes to succeed: 

• 3–5 years’ experience in a client\-facing, operational, or service\-focused role.
  


• Strong communication and relationship\-building skills, you’re comfortable dealing directly with clients.
  


• Confidence working with numbers, percentages, and basic financial concepts.
  


• A recognised three\-year qualification (finance, economics, or statistics is advantageous).
  


• High attention to detail with strong organisational and follow\-up skills.
  


• The ability to manage multiple accounts and priorities independently.
  


• Experience using a CRM and working in a process\-driven environment.
  


• Advanced Excel skills (advantageous).
  


• Experience in fintech, payments, or another transactional, tech\-enabled environment is a strong plus.