Accounts Receivable Clerk (Property)

The Employee will be primarily focused on their allocated
Accounts Receivable (AR) portfolio, which includes billing, collections,
receipting, query management, AR reconciliations and selected cashbook
responsibilities in line with workload distribution across AR/AP.

Billing Administration

• Ensure accurate monthly billing in accordance with
  leases/contracts
  
• Validate billing information and ensure correctness prior to processing
  
• Issue invoices and statements timeously
  
• Review and approve pre‑billing reports for accuracy
  
• Prepare and process ad‑hoc invoices
  
• Maintain accurate customer files and billing documents
  

Collections

• Proactively manage tenant/customer collections within
  allocated portfolio
  
• Conduct daily, weekly, and monthly follow -ups to ensure adherence to payment
  terms
  
• Maintain and develop strong customer relationships
  
• Diarize and follow up on agreed payment arrangements
  
• Escalate persistent or high‑risk arrears to Team Lead/Management
  
• Ensure effective relationship management to support timely account settlement
  

• Accurately and timeously allocate customer
  receipts
  Investigate and resolve unallocated receipts
  Correct misallocations daily to maintain accurate balances
  Ensure no receipt reversals are processed without proper authorisation
  
• Process refunds/credits only once approved
  
• Maintain accurate receipting records for audit and reconciliation purposes
  

• Investigate and resolve billing, receipting and allocation
  queries
  
• Maintain query logs and ensure timeous resolution in line with SLA
  
• Liaise with internal departments to resolve customer issues
  
• Ensure excellent customer service at all times
  

• Prepare accounts receivable reconciliations when required.
  
• Identify and address reconciling items promptly.
  
• Ensure accounts receivable age analysis accurately reflects all payments,
  invoices and credits
  
• Support month‑end close requirements through accurate reconciliations
  

• Perform allocated cashbook processing and reconciliations
  
• Ensure no duplication of entries
  
• Investigate reconciling items and clear within acceptable timelines
  
• Maintain accurate bank‑to‑ledger reconciliations
  

Requirements

• Matric
  (Grade 12) required; relevant certificate/diploma in Finance/Accounting
  will be advantageous.
  
• Minimum
  2–3 years' experience as a Debtors Clerk/Accounts Receivable Clerk.
  
• Proven
  Accounts Receivable (AR) processing experience on Sage
  (capturing/allocations, invoicing, statements, age analysis, customer
  account maintenance).
  
• Strong
  debt collecting experience (follow -ups, payment arrangements, dispute
  resolution and escalation where required).
  
• Experience
  in property/building portfolio accounts (tenant billing and collections,
  arrears management, reconciliations) will be advantageous.
  
• MDA
  (property management system) experience is preferential.
  
• Sound
  understanding of credit control principles and internal controls.
  
• Intermediate
  Excel skills (e.g., VLOOKUP/XLOOKUP, pivots, reconciliations) and strong
  attention to detail.