Job Description

Responsibilities

• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Manage existing clients and grow portfolio through making contact and generating leads.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant targets.
• Control the effective service for settlements in the business through insurance claims.
• Provide sales support efficiencies and services in order to ensure retention of clients.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Manage own development to increase own competencies.

Additional Requirements

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

• Must have experience in Commercial and Personal Lines
• Short-term insurance experience
• RE Certificate
• DOFA statement – dated not longer than 3 months
• Copies of qualifications completed
• Product specific training
• Certificates for CPD hours completed, for the 3-year cycle e.g 1 June 2022 to 31 May 2023, 1 June 2023 to 31 May 2024 and 1 June 2024 to 31 May 2025. 
• 3+ years' experience

Qualifications and Experience

• Any Diploma or Degree
• Minimum 3+ year's related experience

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.