Administrative Assistant - Complex Claims Bellville (JG10)

Career Opportunity

This career opportunity is available at Complex Claims for an Admin assistant role that will be based in Bellville.

What will you do?

The Administration Assistant Complex Claims will serve as the support function within the business unit and perform administrative duties in general.

Will be responsible for follow-up on processing activities to ensure a high quality of service is provided.

Focus will be placed on non-core activities of claims handler responsibilities.

Key Responsibilities

• Provide administrative support to Complex Claims Managers, ensuring effective claims management and service delivery.


• Schedule and allocate new claims to Complex Claims Managers within required turnaround times.


• Appoint and facilitate claim-related resources in accordance with claim requirements and request updates from the resources within the contracted timelines.


• Obtaining and clarifying underwriting information, retrieving detailed policy schedules, surveys and risk reduction requirement letters.


• Manage claim-related payments, including review of fee narratives in line with the contracted fees, payment processing, invoice settlements, and payment query administration.


• Administer summons-related claims and ensure all required documentation and processes are completed accurately.


• Monitor and manage departmental mailboxes, ensuring all correspondence and requests are actioned within required timeframes.


• Diary Management for Complex Claims Managers.


• Handle general queries.

Qualifications and Experience

• Grade 12


• Minimum of 5 years' claims administration experience within the short-term insurance industry.


• Relevant insurance or administrative qualification will be advantageous.


• Strong client service orientation


• Ability to work under pressure

Knowledge and Skills

• Insurance product knowledge


• Personal & Commercial Lines experience/knowledge


• Working knowledge of Santam systems (e.g. Claims Center) and claims processes


• Detail orientation


• Good Communication skills (verbal & written)


• Planning and executing skills


• Computer Literacy


• Telephonic skills


• Time management


• Ability to work independently and under pressure

Personal Attributes

• Delivering and meeting expectations


• Analysing


• Applying expertise and technology


• Achieving personal work goals and objectives

Who we are

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.