Administrator & Front Office Assistant

Order Processing & Administration

• Assist with reviewing and processing incoming customer orders via phone, email, online platforms, stockists, and distribution channels
  
• Book deliveries and create shipments using Shopify (Courier Guy) and Blueline for stockists, ensuring cost -effective courier selection
  
• Process returns and exchanges when required
  
• Generate waybills, labels, and reports and print to the correct printers (Toshiba / Epson)
  
• Accurately file all documentation, including blue copies, reports, and write -offs, in line with company procedures
  
• Assist with weekly stock takes
  
• Double -check products pulled for invoicing accuracy
  
• Refill shelves in the front office as required
  

Reception & Customer Service

• Greet visitors and direct them to the appropriate person or department
  
• Assist walk -in clients with product recommendations and order placement
  
• Answer incoming phone calls, provide basic information, and redirect calls as needed
  
• Manage the front desk to ensure it remains welcoming, clean, and organised
  
• Handle incoming and outgoing deliveries and collections
  

Requirements

• Previous experience in administration, order processing, or logistics (preferred)
  
• Experience with Shopify, Sage, or similar systems (advantageous)
  
• Basic computer literacy (email, document filing, printing)
  
• Background in accounting or finance (beneficial but not essential)
  
• Previous experience working within the beauty industry beneficial