Administrator: Legal Support - Tax Court Litigation Unit

About the Position

A new and exciting opportunity has arisen in the Litigation unit of the South African Revenue Service in the sub-unit Tax Court Litigation. The team deals primarily with appeals by taxpayers to the Tax court and higher courts nationally. You will be responsible for providing general administrative duties which include inter alia preparation of court bundles, dossiers, attending to mail, archiving of finalized cases, capturing Tax court case numbers, case allocation, managing the Tax court database including internal systems, and liaising with taxpayers. The successful applicant is also required to track and assign cases on service manager including searches and enquiries, drafts and compile reports and provide administrative support to the operational requirements of the unit.  You will be contributing to the overall strategic objectives of SARS as well as being part of a dynamic high performing team providing support to Tax lawyers.  

Job Purpose

To provide administrative support within the legal function and provide supportive information in order to enable execution of core legal processes.

Education and Experience

Minimum Qualification & Experience Required 

• Relevant Higher Certificate in Office Administration / Business Management (NQF-5) AND 2 years' experience in a Legal / Tax environment.

Alternative Minimum Experience:

• Senior Certificate (NQF 4) with 3 years’ experience in a Legal / Tax environment.

Minimum Functional Requirements

Job Outputs:

Process

• Apply procedures in order to deliver set objectives to the best advantage of the functional work area.


• Assist with functional and administrative tasks and procedures relating to the functional area.


• Communication of transactional outputs and queries in area of work according to policies and quality requirements.


• Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.


• Contribute to the successful implementation of change initiatives by providing support in area of work.


• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.


• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.


• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.


• Follow up on outstanding documents or payments.


• Identify and resolve queries and problems timeously, apply known solutions in line with guidelines provided and escalate unresolved problems.


• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.


• Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.


• Maintain professional interaction and ensure ethical dealings with stakeholders at all times.


• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.


• Ensure client satisfaction by delivering excellent service that is consistent and in line with SARS service delivery standards.


• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability


• Analytical Thinking


• Attention to Detail


• Commitment to continuous learning


• Conceptual Ability


• Expertise in Context


• Fairness and Transparency


• Honesty and Integrity


• Organisational Awareness


• Respect


• Teamwork


• Trust

Technical competencies

• Business Knowledge


• Data Collection and Analysis


• Efficiency Improvement


• Functional Policies and Procedures


• Legal Administration


• Legal Knowledge and Knowledge of Ethics


• Legal Records and related Systems


• Quality Orientation


• Reporting


• Service Delivery


• Standard Operating Procedure and Compliance

Compliance Competency

• GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.