Administrator: Office Support

Job Title:                          Administrator: Office Support

Position Reports to:    Ops Manager: Taxpayer Services

Division:                        Taxpayer Engagement         

Location:                          Doringkloof

Advert Closing Date:   7 August 2026

About the Position

In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue and protects the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country   Integrity is key to the organisation.

Job Purpose

To deliver office support tasks through the execution of pre-defined objectives as per agreed SOPs to increase operational quality and productivity

Education and Experience

Relevant Higher Certificate (NQF 5), 2 years Office Administration experience

Alternative Education and Experience:

Senior Certificate (NQF 4), 3 years Office Administration experience

Job Outputs:

Process

• Coordinate and track stock of office supplies and equipment in collaboration with relevant business units


• and place orders when necessary.

• Use electronic and manual filing system to retrieve, track and file documents.


• Assist and support management regarding various management, contractual and administrative tasks where relevant.


• Assist with functional and administrative tasks and procedures relating to the functional area.


• Communication of transactional outputs and queries in area of work according to policies and quality requirements.


• Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.


• Contribute to the successful implementation of change initiatives by providing support in area of work.


• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.


• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.


• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.


• Perform all administrative actions related to the area of accountability in line with relevant policies, processes, legislation and work instructions.


• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.


• Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.

• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.

Behavioural competencies

• Accountability


• Analytical Thinking


• Attention to Detail


• Commitment to Continuous Learning


• Conceptual Ability


• Expertise in Context


• Fairness and Transparency


• Honesty and Integrity


• Organisational Awareness


• Respect


• Trust

Technical competencies

• Administrative Support


• Business Knowledge


• Data Collection and Analysis


• Efficiency improvement


• Events, Meeting or Task Coordination


• Functional Policies and Procedures


• Quality Control


• Record Maintenance


• Reporting


• Service Delivery


• Standard operating procedure compliance

Compliance Competency

• GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.