Advisory CBS Manager: Quality & Risk

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Deloitte offers career opportunities across Internal Client Services, Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T). 

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level. 

About the Division

Advisory CBS is comprised of Centralized Quality Risk Management functions servicing all advisory service lines with their Quality and Risk Management activities.

Click here to read more about Advisory CBS.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of the role

This is a multi-dimensional role with several Quality and Risk focus areas including risk process and integration, risk management, process compliance, basic data analysis as well as monitoring.

Technical Risk Management:

• Strong foundational knowledge of Deloitte's ethical, independence, quality, risk management, and professional standards and processes and the ability to impact that knowledge to business aswell as the internal team.
• Strong understanding of the different service and product offerings in the Advisory business, and their inherent risks, independence & conflict constraints, and take-on process requirements
• Supports the advisory business in the day-to-day compliance with processes through training, consultative engagement and dashboarding -  ensuring effective execution of and compliance with risk & quality management processes in the business.
• On-going rollout of relevant training and providing hands-on assistance to practitioners.
• Good understanding with the Deloitte contract management practices
• Driving ad hoc risk & quality management initiatives in the business.

Client Engagement and Acceptance Testing

• Executes and reviews client and engagement and acceptance monitoring (CEAM) testing as aligned with the QIRR process.
• Classifying, evaluating, and monitoring risks, and implementing mitigations for the risks identified – both at a service line and engagement/product level.
• Understands the importance of effective team management; takes lead to plan and manage delivery testing and CEAM reviews of non-complex and complex files  with excellence; and delivers on files in alignment with stakeholder expectations.
• Provide clear and concise reports to the team lead, highlighting progress, challenges, and key metrics.
• Exhibits exceptional communication skills, skilled at navigating difficult conversations, and delivers high impact on stakeholders.
• Assist in guiding junior team members, fostering a collaborative and supportive work environment.

Independence (IEASBA Code)

• Good understanding of the IESBA Independence and Conflicts policies for engagements and business relationships and supports Business with the related execution.
• Strong knowledge of IEASBA independence requirements to assess permissible versus impermissible services in the Advisory Business.
• Guidance on ethical dilemmas and compliance matters, ensuring adherence to the IEASBA Code .
• Stays abreast of changes and updates to IEASBA standards, ensuring advisory practices remain current and compliant
• Ability to consult on complex matters.

 Data Management

• Understands data preparation and quality review efforts with teams, involving experts when required
• Understands data gathering process by breaking down complex data gathering process into milestones and troubleshooting challenges for teams
• Mobilizes tools/resources as required for data, e.g. strong understanding of excel and how to utilise the tool in managing data
• Proactively identifies new tools and innovative approaches for data design and visualization
• Supports the advisory business in the day-to-day compliance with processes through dashboarding of systems ensuring effective execution of and compliance with risk & quality management processes in the business

Change Management

• Acts as an ambassador for change by managing uncertainty and ambiguity with teams, communicating key objectives and priorities to stakeholders, and addressing concerns

Project Management

• Demonstrates ability to manage projects from initiation to closure, adhering to established methodologies and best practices
• Proactively identify and escalate potential issues to the lead, ensuring timely resolution and project continuity

Desired Competencies

• Ability to learn new technologies and apply knowledge
• Proven experience in roles that require strong consulting and project management experience
• Strong communication and interpersonal skills, with the ability to lead and facilitate cross-functional team discussions across various stakeholders
• Ability to work independently and collaboratively in a fast-paced and dynamic environment, with a high degree of initiative and adaptability
• Skills in executive presentation development, strategic thinking and workshop development and delivery
• Experience leading project teams/workstreams
• Proficient in Microsoft Excel and Power Point

Minimum Experience

• Strong understanding of risk management and compliance
• Strong technical skills and problem-solving abilities
• Strong oral and written communication skills
• Ability to effectively manage time
• Maintain high levels of confidentiality
• Build and maintains good relationships with current team members and other relevant staff members firm wide

• Post Graduate Diploma or bachelor’s degree or equivalent experience
• Chartered Accountant or similar professional membership (Preferred)

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

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At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

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