After Sales Manager

A leading industrial equipment company is seeking a highly
experienced After Sales Manager to lead and oversee the service and
maintenance operations for its forklift product division. This role
requires a strategic leader with strong technical expertise, operational
acumen, and a passion for driving service excellence.

Key Responsibilities:

• Oversee
  and manage all after-sales service, maintenance, and warranty
  operations for a national forklift fleet
  
• Lead,
  motivate, and develop a technical team of approximately 47 staff (technicians, service controllers, and support staff)
  
• Ensure
  service quality, turnaround times, and customer satisfaction targets are
  consistently met or exceeded
  
• Manage
  workshop operations, field service teams, scheduling, and workflow
  planning
  
• Monitor
  key service KPIs including response times, cost efficiency, parts usage,
  and SLA adherence
  
• Manage
  parts inventory, procurement planning, and supplier relationships in
  conjunction with the procurement team
  
• Use Autoline and Kerridge ERP systems to manage workflows, generate reporting,
  and track performance
  
• Drive
  continuous improvement in service delivery processes, technician training,
  and client communication
  
• Collaborate
  with senior leadership and sales to support customer retention and
  identify upselling opportunities
  
• Ensure
  full compliance with health, safety, and quality standards
  

Requirements

• Red
  Seal Trade Test Qualification (Auto Electrical, Diesel Mechanic, or
  Millwright)
  
• NQF
  Level 6 qualification in Business Management, Operations
  Management, or related field
  
• 5+
  years of management experience leading technical service teams in the
  forklift, automotive, or heavy equipment sectors
  
• Proven
  experience working with Autoline and Kerridge ERP systems
  
• Strong
  leadership, communication, and conflict resolution skills
  
• Excellent
  understanding of preventive maintenance strategies, field service
  coordination, and customer SLAs
  
• High
  level of analytical and planning ability
  

Benefits

• Pension
  
• Medical
  
• Car Allowance
  
• Fuel Card
  
• Cell Allowance