After-Sales Technical Service

Our client is seeking a skilled After-Sales Technical Service Engineer to join our South African team. This is a full-time, on-site position based in the Johannesburg Metropolitan Area, offering the opportunity to work with cutting-edge horticultural technology while supporting customers across the African continent.

As the technical face of the client, to their customers, you will ensure optimal machine performance, deliver expert training, and maintain the high service standards that define our brand. This role combines hands-on technical work with customer engagement, requiring both technical excellence and strong interpersonal skills.

Key Responsibilities

Technical Service & Maintenance

• Install, commission, service, and maintain machines and nursery automation equipment at customer sites
• Diagnose and resolve mechanical, pneumatic, and electrical faults efficiently
• Troubleshoot and repair PLC-controlled systems to minimize customer downtime
• Conduct preventative maintenance programs to ensure optimal machine performance and longevity
• Maintain accurate service records and technical documentation

Customer Support & Training

• Provide comprehensive on-site training to customers on equipment operation, maintenance, and best practices
• Deliver remote technical support via phone, video call, and digital platforms
• Build and maintain strong customer relationships through regular interaction and proactive communication
• Respond promptly to customer service requests and ensure high levels of satisfaction
• Identify opportunities to enhance customer operations through technical recommendations

Travel & Field Work

• Travel extensively to client sites across South Africa and the broader African region
• Manage travel logistics efficiently while maintaining service delivery commitments
• Work independently in the field with minimal supervision

Key Requirements

Education & Qualifications

• N6 qualification, National Diploma, or degree in Mechanical Engineering, Mechatronics, or Electrical Engineering
• Valid driver's license (essential)
• Valid passport with ability to travel internationally (essential)

Technical Skills & Experience

• Strong practical knowledge of mechanical systems, pneumatics, and electrical systems
• Experience with troubleshooting and repairing industrial machinery
• Exposure to PLC-controlled systems (Siemens knowledge is a strong advantage)
• Ability to read and interpret technical drawings, electrical schematics, and pneumatic diagrams
• Proficiency with hand and power tools, diagnostic equipment, and measuring instruments

Personal Attributes

• Excellent problem-solving abilities with a methodical approach to fault-finding
• Strong customer service orientation with professional communication skills
• Self-motivated and able to work independently with minimal supervision
• Willingness to travel regularly (up to 60-70% of the time) and work flexible hours when required
• Physically fit and able to perform hands-on technical work in varied environments
• Adaptable and comfortable working in diverse cultural settings across Africa

Preferred Additional Skills

• Previous experience in agricultural, horticultural, or nursery equipment
• Knowledge of hydraulic systems
• Second language (advantageous for customer communication)
• Experience with customer training delivery