Analytics Manager

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide an insights and analytics function for all customer, Call, Email, Chat and transactional matters as input into special projects and general workforce management matters within the Voice Branch

Qualification

• NQF Level 7 - 8 Degree Business Commerce

Experience Required

• 5-7 years Previous experience and knowledge Management Information reporting and data analysis to help guide on explaining what has happened and why it has happened
• Work Force Management Skills
• Leadership Skills
• Analytics Skills

Behavioural Competencies:

• Developing Strategies
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions
• Producing Output
• Pursuing Goals
• Showing Composure
• Taking Action
• Understanding People
• Valuing Individuals

Technical Competencies:

• Business Acumen (Audit)
• Financial Acumen
• Interpreting Financial Statements
• Planning, Forecasting and Budgeting
• Product Knowledge (Consumer Banking)
• Product Related Systems (Consumer Banking)
• Value Identification