Application Support Manager

Key accountabilities and decision ownership : 1. Application Support & Issue Resolution Own Level 1/2/3 application support, including troubleshooting, root cause analysis, and timely resolution of system incidents, defects, and user issues. 2. Operational Performance & Uptime Management Monitor and report on system performance, availability, and data integrity; ensure proactive detection of issues and minimise downtime through effective operational controls. 3. Change, Release & Configuration Management Coordinate, assess, and execute application changes, enhancements, configuration updates, and releases in alignment with change management and governance processes. 4. Vendor & Stakeholder Coordination Act as primary operational contact for vendors, ensuring adherence to SLAs, timely delivery of fixes/enhancements, and effective communication with business stakeholders. 5. Identify opportunities to optimise workflows, improve efficiency, and enhance end-user experience through system improvements, training, and documentation. 1. Strong understanding of application support processes, system operations, and integrated business platforms. 2. Experience in incident, problem, and change management within a complex operational environment. 3. Proven ability to analyse system issues, identify root causes, and implement long-term corrective measures. 4. Ability to work effectively with vendors, technical teams, and business stakeholders to coordinate application fixes, enhancements, and releases. 5. Excellent communication, documentation, and user engagement skills to support adoption and operational excellence. 5-8 years' experience in application support, business systems management, or IT operations. Experience with enterprise applications, integrations, and data flows (APIs, ETL, or similar). Knowledge of ITIL principles (Incident, Problem, Change Management). Exposure to cloud-hosted applications and monitoring tools is advantageous. Relevant IT or business systems diploma or degree qualification (e.g., BSc IT, Information Systems, Engineering). Not a perfect fit? Worried that you don't meet all the desired criteria exactly? If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.