Assessing Specialist

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Support the claims handling philosophy and supply strategy by mitigating risk of vehicle spend (quantification, identification and validation of vehicle). All services are delivered against agreed service and functional standards.

Responsibilities

Operations Management

Provide operational support by performing a range of route activities using existing systems and protocols.
Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
Accurate quantification, identification and validation of vehicles.

Customer Service

Act as specialist providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.
Consistently provide service in accordance to the pre-agreed service and functional standards.
Provide all-round service at various locations / interaction points: drive-in centers, on the road, self-assessment (desktop assessment), digital assessments and “country trips”.

Client & Customer Management (Internal)

Help senior colleagues manage internal client and customer relationships by using relevant departmental systems.
Effectively build, maintain and manage relationships with internal departments and stakeholders. Provide technical support, advice and recommendations when required.

Client & Customer Management (External)

Help senior colleagues manage client and customer relationships by using relevant departmental systems. Effectively engage with the customers, consistently demonstrating all the TSW behaviours, and deliver service that goes beyond what is expected (more than just the claim).
Effectively build, maintain and manage relationships with service providers and customers.

Continuous Improvement

Contribute and review existing operations in own area of work and generate new ideas to assist in identifying continuous improvements. Implement innovation processes to ensure continuous improvements are delivered.
Conduct workload activities in most efficient and cost-effective manner.

Organizational Capability Building

Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Maintain internal knowledge and skills of industry methods and process.
Specialize in specialist vehicle knowledge and apply skills to optimize repair cost.

Education

Grade 12 / SAQA Accredited Equivalent (Essential); VDQ (Vehicle Damage Quantifier) Qualification (Essential); Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)

Experience

5 - 10 years’ work experience in the following (Advantageous):
Workshop / Motor Industry experience
Front line / client relationship experience in a panel beating environment.
Practical panel beating, spray painting, mechanical and electrical experience
Assessing experience at a short term insurer
Estimating in a panel beating environment.

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.