Assistant General Manager

Assistant General Manager | Luxury Hotel | Hermanus

Salary: Negotiable DOE

Kendrick Recruitment is seeking an accomplished Assistant General Manager to join a luxury hotel in Hermanus.

The successful candidate will work closely with the General Manager to oversee hotel operations, uphold the highest service standards and ensure an exceptional guest experience throughout the property.

Key Responsibilities

• Support the General Manager in the smooth and efficient running of the hotel
  


• Oversee Rooms Division, Front Office and Guest Services operations
  


• Provide operational support across Food & Beverage outlets
  


• Maintain exceptional luxury service and brand standards
  


• Proactively manage guest feedback, requests and service recovery
  


• Lead, motivate and develop departmental teams
  


• Ensure effective communication and collaboration between departments
  


• Monitor operational performance, staffing levels and service delivery
  


• Assist with budgeting, cost control and achievement of financial targets
  


• Act as the senior manager on duty when required
  

Requirements

• Previous management experience within a luxury hotel is essential
  


• Strong operational experience across Rooms Division, Front Office and Food & Beverage
  


• A thorough understanding of luxury guest service and hotel standards
  


• Confident leadership and people-management abilities
  


• Excellent communication, problem-solving and decision-making skills
  


• Highly professional and guest-focused
  


• Strong financial and administrative understanding
  

If you do not hear from us within 7 working days, please consider your application unsuccessful.