Assistant Lodge Manager

Assistant Lodge Manager – Luxury Safari Camp | Hoedspruit

Salary: R38,000 – R40,000

Live\-in Position

Kendrick Recruitment is currently seeking an experienced Assistant Lodge Manager for a luxury safari camp based in Hoedspruit. This is an exciting opportunity for a dynamic hospitality professional who is passionate about guest delight, strong team leadership, and delivering a world\-class safari experience.

Key Responsibilities:

Acting Leadership

• Act as Lodge Manager in the absence of the Lodge Manager

• Take full responsibility for managing multiple lodge departments

Front of House

• Inspire, stimulate and lead the FOH team

• Maintain the Pan FOH system

• Oversee day sheets, rooming lists and arrival reports

• Supervise reception, curio shop and switchboard operations

• Manage banking, invoices and gratuities

• Welcome and bid farewell to guests

• Conduct site inspections and ensure “show time” standards

• Manage guest feedback via the Centricity Feedback system

Housekeeping

• Inspire, stimulate and lead the Housekeeping team

• Maintain exceptional housekeeping standards

• Conduct spot checks of rooms and turndowns

• Manage staff uniform control

Lodge Maintenance

• Inspire, stimulate and lead the Maintenance team

• Control and supervise maintenance operations

• Work closely with the Reserve Maintenance Manager

• Oversee preventative maintenance schedules

• Supervise staff accommodation upkeep

• Ensure knowledge and oversight of building maintenance, refrigeration, electrical systems, air conditioners, gardening, pool care, firefighting equipment and vehicles

• Oversee pest control

Health & Safety

• Work closely with the Reserve Security Manager on lodge Health & Safety

• Head up the Lodge Health & Safety Committee

• Conduct lodge risk assessments

• Oversee firefighting equipment and drills

• Ensure a safe working environment for all staff

Finance & Budgeting

• Compile monthly reports

• Participate in the annual budgeting process

• Manage budget lines and control expenditure

• Attend and contribute to monthly finance meetings

Human Resources & Team Development

• Staff development and training

• Overall staff management, welfare and morale

• Inspire and lead the team while maintaining discipline

• Manage leave cycles and training files

• Maintain positive relationships with the local community, owners and suppliers

Guest Experience & Operations

• Knowledge of food & beverage operations

• Host guests and assist with bush banqueting experiences

• Address and resolve negative guest feedback promptly

• Assist Head Ranger / Senior Ranger team with vehicle inspections

• Join safari activities to ensure exceptional safari delivery

Ideal Candidate Profile:

The ideal candidate will be detail\-oriented, guest\-focused and passionate about hospitality within a luxury safari environment. You will be a natural leader with strong administrative ability, maintenance knowledge, and a genuine enthusiasm for staff motivation and development.

Leadership

• Strong leadership and mentoring skills

• Ability to inspire, empower and develop teams

• Strong management and problem\-solving skills

Personality

• Excellent communication and interpersonal skills

• Positive, self\-motivated and confident

• Sense of humour and adventure

Specific Job Skills

• Strong people management skills

• Experience leading diverse teams

• High standard of guest service delivery

• Ability to work under pressure and meet deadlines

• Practical maintenance understanding

• Competent financial and IT skills

• Strong planning and organising ability

• Appreciation of diverse cultures

• Ability to introduce innovative ideas

Computer & Administrative Skills

• Computer literate with strong IT skills

• Fluent in English (spoken and written)

• Excellent literacy and email communication skills

Team Player Attributes

• Flexible and adaptable

• Strong time\-management skills

• Demonstrable team player qualities

Qualifications & Experience Required

• Minimum 5 years’ management experience in a 5\-star boutique lodge or Big 5 reserve environment

• Hospitality Management qualification

• Strong operational and financial experience

• High emotional intelligence

• Hospitality and service training experience

• Room Division experience

• Practical maintenance experience

• Valid driver’s licence and own reliable transport

If you are a high\-energy hospitality professional ready to take the next step in your luxury safari career, this opportunity offers the perfect platform to grow within a leading lodge environment.

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