Assistant Lodge Manager

• Maintain the highest standard of guest relations, ensuring ultimate personal attention and an authentic "at home" luxury experience.
  
• Welcome, brief, and host guests on arrival, coordinating their movements, special requests, and itineraries throughout their stay.
  
• Actively monitor guest feedback and proactively resolve any queries or complaints with diplomacy and a professional, calm outlook under pressure.
  
• Collaborate closely with the culinary team on special dietary requirements and tailor bespoke dining setups or events.
  

• Oversee daily lodge operations including Front of House, food and beverage service, accommodation readiness, and public area presentation.
  
• Assume full responsibility for the overall performance of the lodge functions in the absence of the Lodge Manager.
  
• Work hand-in-hand with the Field Guide and safari management teams to schedule and align seamless guest activities with daily lodge routines.
  
• Implement and enforce meticulous health, safety, and eco-conscious protection protocols across all guest and service areas.
  

• Supervise, motivate, and mentor the lodge department teams to consistently deliver the property's 5-star standard of excellence.
  
• Assist in staff rostering, performance evaluation, and onboarding, while facilitating continuous learning and development initiatives.
  
• Foster a collaborative workspace culture rooted in transparency, fairness, empathy, and respect.
  

• Manage rigorous stock control, physical monthly inventory takes, and beverage ordering systems.
  
• Support the Lodge Manager in preparing budgets, tracking operational expenses, and implementing cost-saving measures.
  
• Maintain accurate daily logs, administration reports, and updates on Property Management Systems (PMS) and POS terminals.
  

Requirements

• Qualifications: A Degree or Diploma in Hospitality or Hotel Management is essential.
  
• Experience: Minimum 3 to 5 years of hospitality management experience within a 5-star luxury safari lodge or boutique remote resort.
  
• Technical Skills: Fully competent in Property Management Systems (PMS) and Point of Sale (POS) software.
  
• Licences: Valid South African Driver’s Licence is non-negotiable.
  
• Adaptability: Ability and willingness to live, work, and thrive in an isolated, remote rural bush environment.
  
• Endurance: High levels of mental endurance and a flexible, solutions-driven approach to operational ambiguity.
  

Benefits

• Competitive industry-related monthly salary.
  
• Single, live-in accommodation provided directly on the reserve.
  
• Contribution towards a company provident fund.
  
• Continued learning, career growth, and development opportunities within an inspiring wildlife sanctuary setting.