Assistant Lodge Manager - Luxury Safari Lodge

• Support the General Manager with daily lodge operations across front office, guest relations, housekeeping, food and beverage, activities, spa and support departments.
  
• Ensure an exceptional guest experience from arrival to departure, including hosting, guest engagement, special requests, inspections and VIP handling.
  
• Coordinate daily communication between Heads of Department to ensure operational alignment, service readiness and smooth guest flow.
  
• Monitor service delivery standards across the lodge and identify practical improvements where guest experience or operational
  efficiency can be strengthened.
  
• Assist with front -facing guest interactions, problem resolution, service recovery and the professional handling of complaints or
  operational challenges.
  
• Support staff scheduling, performance oversight, training, mentoring, onboarding and adherence to company policies and standards.
  
• Assist with operational administration, reporting, stock control, stock takes, cost monitoring, budget awareness and basic financial
  tracking.
  
• Report and follow up on maintenance issues to ensure guest areas, rooms, facilities and operational spaces remain ready and
  aligned with luxury standards.
  
• Assist with HR administration, recruitment support, onboarding processes and staff development initiatives where required.
  
• Support health, safety and compliance processes, including checks, risk reporting, incident follow -up and corrective action tracking.
  
• Contribute to sustainability initiatives and ensure operational decisions align with the lodge's conservation -focused ethos.
  
• Provide cross -department support where required, remaining flexible and operationally involved in a small remote lodge
  environment.
  

Requirements

• Minimum 3 to 5 years experience in a supervisory or management role is required.
  
• Previous experience in luxury safari lodges or boutique high -end hospitality environments is required.
  
• Proven ability to work across departments in a hands -on operational role is essential.
  
• Strong guest -facing skills, natural hosting ability and confidence dealing with high -end international guests are required.
  
• Excellent communication, coordination and interpersonal skills are essential.
  
• Must be detail -oriented with strong operational awareness and the ability to multitask across competing priorities.
  
• Strong problem -solving, decision -making and service recovery ability is required.
  
• Must be comfortable working flexible hours, shifts and weekends in a remote live -in environment.
  
• Previous experience in the Hoedspruit / Greater Kruger region is advantageous and preferred.
  
• Basic financial, reporting or stock control exposure is required.
  
• Experience with lodge systems such as ResRequest, POS or similar platforms will be advantageous.
  
• Professional presentation, emotional intelligence, leadership maturity and the ability to work in a close -knit team are essential.
  

Benefits