Assistant Management Couple - Luxury Private Game Reserve - Stormvlei, WC
Role Overview:
A hands-on opportunity for an experienced Assistant Management Couple at a luxury private game reserve in Stormvlei, Western Cape. This live-in position is suited to a couple where one partner fulfills the role of Field Guide, General Maintenance and Management Support, while the other oversees Reservations, Administration, and Management Support. The role requires professionalism, flexibility, and a genuine passion for hospitality, conservation, and exceptional guest experiences.
Package & Benefits:
R25,000 â R35,000 negotiable depending on experience
Live-in position with on-site accommodation provided
Utilities included
Opportunity to grow within a unique luxury hospitality environment
Position 1: Field Guide & General Maintenance (Partner 1)
Key Responsibilities:
Field Guiding & Guest Experience
⢠Conduct guided game drives and nature walks (where qualified)
⢠Interpret wildlife, ecology, and conservation for guests
⢠Ensure guest safety during all activities
⢠Create memorable, personalised guest experiences
Reserve & Lodge Maintenance
⢠General maintenance of property infrastructure, vehicles, and equipment
⢠Basic plumbing, electrical, and mechanical tasks
⢠Maintain reserve roads, signage, and outdoor areas
⢠Assist with reserve management where required
Operational Support
⢠Guest and staff transfers and logistics
⢠Support lodge operations during busy periods
⢠Work closely with management to ensure smooth daily operations
Requirements:
⢠Valid FGASA qualification (minimum Level 1 preferred)
⢠PDP and valid driverâs licence
⢠Practical maintenance skills (hands-on and solutions-driven)
⢠Strong communication and guest-facing skills
⢠Physically fit and able to work flexible hours
⢠Previous lodge or reserve experience essential
Position 2: Reservations, Administration & Management Assistant (Partner 2)
Key Responsibilities:
Reservations & Guest Communication
⢠Manage reservations, enquiries, and confirmations
⢠Handle booking systems, rates, and availability
⢠Communicate with guests before, during, and after their stay
⢠Liaise with agents and tour operators
⢠Hosting of guests from time to time
Administration & Office Management
⢠General lodge administration and filing
⢠Assist with invoicing, payments, and financial admin
⢠Prepare reports for management
⢠Maintain guest records and operational documentation
Management Support
⢠Assist management with daily operations
⢠Coordinate staff schedules and logistics
⢠Support guest check-ins, check-outs, and special requests
⢠Ensure brand standards and guest expectations are upheld
Requirements:
⢠Previous reservations and hospitality administration experience
⢠Nightsbridge or similar booking platform experience essential
⢠Strong computer literacy (email, booking systems, Excel/Google Workspace)
⢠Excellent written and verbal communication skills
⢠Highly organised, detail-oriented, and professional
⢠Ability to work independently and handle pressure
⢠Luxury hospitality experience preferred
Couple Requirements:
⢠Proven experience working together in a lodge or hospitality environment
⢠Strong teamwork and communication skills
⢠Professional, guest-focused, and adaptable
⢠Dedicated and seeking long-term placement
⢠Willingness to live on-site in a semi-remote environment
⢠Willingness to work longer and irregular hours
⢠Valid South African work permits (if applicable)
⢠Position best suited to a couple without dependants
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