A Safari Lodge is seeking a dynamic Assistant Lodge Manager for their 5 -star Lodge in the Manyoni Private Game Reserve property, emphasizing a hands -on, team -oriented approach. Candidates must be skilled multi -taskers capable of managing diverse, fast -paced operations while delivering exceptional, personalized guest experiences.
We are seeking a true "all -rounder"—someone who thrives in a fast -paced environment and isn't afraid to get their hands dirty. You must be a natural team player who can multi -task across departments while maintaining the highest level of professionalism and guest service.
Key Responsibilities & General Tasks
1. Guest Experience & High -End Hosting
ï· The Full Guest Journey: Manage the entire guest lifecycle, including
personalized welcomes, room orientations, and efficient check -outs.
ï· Concierge & Special Requests: Coordinate celebrations like bush breakfast and
private dinners, and handle complex guest dietaries or travel logistics.
ï· Resolution Management: Address and resolve guest feedback or operational
issues with speed and professional discretion.
2. Operational Oversight & Departmental Coordination
ï· Interdepartmental Hub: Act as the link between the Kitchen, Housekeeping,
Maintenance, and Guiding teams to ensure everyone is aligned on daily guest
requirements.
ï· Quality Control: Conduct daily inspections of the nine luxury suites and public
areas to ensure the lodge’s 5 star standards are consistently met.
ï· Duty Management: Oversee daily service flows, particularly during peak times.
3. Team Leadership & Development
ï· Staff Mentorship: Supervise a multidisciplinary team, providing hands -on
training, shift planning, and ongoing performance coaching.
ï· Roster Management: Manage staff duty rosters to ensure effective coverage.
4. Administration & Financial Control
ï· Stock & Procurement: Oversee inventory for Food & Beverage, housekeeping
supplies, and gift shop items.
ï· Financial Reporting: Support basic financial discipline through petty cash
control, daily guest invoicing.
5. Health, Safety & Sustainability
ï· Safety Protocols: Enforce health and safety procedures and manage emergency
situations, including coordination with reserve paramedics if needed.
ï· Eco -Initiatives: Support the lodge’s commitment to conservation by monitoring
sustainable practices and waste management.
Requirements
Key Qualifications & Requirements
ï· Driver’s Licence: A valid South African Code B driver’s licence is mandatory.
ï· Experience: 1 -2 years of senior supervisory or management experience in a 5 -
star luxury lodge environment.
ï· Skills: Proficiency in MS Office and Property Management Systems (e.g.,
Nightsbridge).
ï· Attributes: Exceptional communication skills, a well -groomed professional
appearance, and the ability to thrive in a remote wilderness setting.
ï· Language: Fluency in English is required; Zulu speaking ability is a significant
advantage.
Benefits
ï· Basic Salary: Typically ranges from R14,000 to R18,000 per month (depending on experience and qualifications).
ï· Accommodation: Full live -in position with a private home provided on -site.
ï· Meals: meals provided while on duty.
ï· Uniforms: Full uniform provided and laundered by the lodge.
ï· Wifi: Wifi is included.
ï· Transport: Transport to and from the staff village is included.
ï· Work Cycle: A remote -friendly rotation, typically 1 week off per month with the option of staying on site in their home while on time off.
ï· Leave: 15 days of annual leave per year
Salary :
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