Audiology Technician - Clinical

About the Organisation:
A leading healthcare provider committed to early screening and preventative diagnostics. The team blends advanced technologiesincluding AI-assisted toolswith compassionate, patient-centric service. This role offers the opportunity to support cutting-edge hearing care in a collaborative and culturally sensitive clinical setting.

Role Summary:
The Audiology Technician is responsible for conducting basic hearing tests, assisting with AI-driven diagnostic procedures, and ensuring a smooth, respectful patient experience. This position supports the early detection of hearing loss and integrates with broader diagnostic services such as radiology and general practice.

Key Responsibilities:

• Conduct hearing assessments including pure-tone audiometry, otoacoustic emissions (OAE), and tympanometry
• Prepare patients for hearing tests and explain procedures in clear, accessible language
• Educate patients on basic hearing health and preventative practices (e.g. noise protection)
• Assist with AI-supported diagnostics (e.g., dual fluorescence oral imaging), with training provided
• Calibrate and maintain audiology equipment (e.g. audiometers, OAE devices) to ensure accuracy
• Manage patient records in digital systems, ensuring POPIA compliance
• Provide compassionate care and guide patients throughout the testing process
• Collaborate with general practitioners, radiological technologists, and optometric technicians
• Schedule appointments and manage patient flow
• Monitor stock of audiology supplies and assist with inventory
• Adhere to hygiene and diagnostic quality standards aligned with national health protocols

Qualifications Required:

• Certificate or Diploma in Health Sciences, Hearing Aid Acoustics, or a related field from a South African institution accredited by HWSETA
• Training in preliminary hearing tests (e.g., audiometry, OAE, tympanometry) is essential

Experience:

• 1-2 years of experience in audiology, hearing aid dispensing, or allied health settings preferred
• Proven ability to perform hearing tests and maintain audiology equipment
• Experience with AI-supported diagnostic tools is advantageous (training provided)

Skills:

• Technical proficiency in basic hearing assessments and equipment calibration
• Strong interpersonal and communication skills for patient engagement
• Competence in digital record-keeping and adherence to POPIA
• Ability to work efficiently in a patient-facing, fast-paced environment

Core Competencies:

• Compassionate, guest-centric care aligned with hospitality standards
• Accuracy in test administration and record keeping
• Openness to learning and supporting AI-driven diagnostic platforms
• Cultural sensitivity in diverse patient interactions
• Strong collaboration with multidisciplinary clinical teams
• Commitment to continuous learning and staying up to date with diagnostic protocols

Regulatory & Compliance Requirements:

• Comply with POPIA for secure patient data management
• Adhere to the Basic Conditions of Employment Act (BCEA):
  • 54 hours/week for 6-day cycle (includes 9 overtime hours at 1.5x)
  • 45 hours/week for 5-day cycle
• Maintain hygiene protocols and infection prevention standards
• Support ongoing quality control aligned with Audiology SA guidelines

Working Conditions:

• On-site role at a diagnostic screening facility, operating daily from 08:0017:00
• Single shift structure with a 9-hour workday (including 1-hour unpaid meal break)
• High levels of patient interaction requiring a professional and empathetic demeanor
• Minimal biohazard exposure, mitigated by strict safety measures
• Adherence to clinical dress code and hygiene standards required

Salary and Benefits:

• Entry-level (0-1 year experience): R15,000 - R18,000/month (R180,000R216,000/year)
• Early career (1-3 years experience): R18,000 - R22,000/month (R216,000R264,000/year)