Auto Finance Collections Management Trainee-English On-site Johannesburg

Specialist - BCM - Commercial Leasing & Lending

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Auto Finance Collections Management Trainee-English on-site Johannesburg
The Trainer is responsible for delivering structured training for operational teams. Based in South Africa the role supports a regulated UK client environment ensuring teams are fully trained accredited and operating in line with contractual regulatory and compliance standards.
The role acts as a subject-matter expert for compliance accreditation and quality governance escalating material risks where required.
Responsibilities:
- Training & Coaching
- Deliver onboarding and continuous training aligned to regulatory client and process requirements
- Provide structured coaching sessions to improve capability compliance adherence and quality outcomes
- Teach regulatory requirements compliance standards and conduct expectations
- Embed process updates and procedural changes into operational teams
- Ensure all team members are trained and accredited before handling live work
- Maintain accurate training records accreditation logs and skills matrices
- Identify knowledge gaps and implement targeted training interventions
- Identify systemic risks compliance breaches and performance gaps
- Provide structured feedback based strictly on QA criteria not operational targets
- Maintain full audit trails and documentation suitable for regulatory review
- Governance & Compliance
- Operate impartially and uphold integrity fairness and consistency in all evaluations
- Ensure adherence to internal policies client requirements and regulatory expectations
- Performance & Continuous Improvement
- Monitor training effectiveness and quality performance trends
- Contribute to quality compliance and accreditation KP Is
- Identify recurring issues and recommend improvements to training materials or QA frameworks
- Support initiatives that strengthen compliance culture and operational excellence
- Stakeholder Collaboration
- Liaise with Operations Compliance and Leadership
- Provide insight into training needs and quality trends without operational bias
- Support governance forums calibration sessions and audit discussions where required

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Compliance Officer (CCO) - VskillsVskills, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Risk Professional (CRP) - UdemyUdemy

Required Skills

Banking Capital Markets, Commercial Loan Origination, Commercial Mortgage Lending, Leasing, Loan Servicing, Real Estate Leases

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

BCM - Commercial Leasing & Lending

Remote Type -

Office

Work Shift -

Standard (South Africa)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. 

Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.

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