Auto Finance Collections Team Leader Assistant Manager English On-site Johannesburg

Specialist - BCM - Commercial Leasing & Lending

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Job Description

Inviting applications for the role of Auto Finance Collections Team Leader Assistant Manager English on-site Johannesburg
The Team Leader Collections is responsible for leading a team of Collection Agents to achieve delinquency reduction payment targets and compliance outcomes. The role focuses on people leadership performance management and ensuring consistent delivery against operational and regulatory expectations.
Based in South Africa the role supports a UK Auto Finance client in a regulated environment
Responsibilities:
- Lead and manage a team of Collections Agents and Senior Agents
- Drive team performance against delinquency payment quality and productivity targets
- Ensure required customer contact strategies are followed
- Coach develop and performance-manage team members
- Monitor adherence to FCA regulations CONC 7 Consumer Duty and TCF
- Handle escalations and support resolution of complex customer issues
- Review MI and performance trends and implement improvement actions
- Support audits quality reviews and client requirements
- Ensure KPI delivery to target monthly

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Compliance Officer (CCO) - VskillsVskills, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Risk Professional (CRP) - UdemyUdemy

Required Skills

Banking Capital Markets, Commercial Loan Origination, Commercial Loan Servicing, Commercial Mortgage Lending, Leasing, Lending, Loan Origination, Real Estate Leases

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

BCM - Commercial Leasing & Lending

Remote Type -

Office

Work Shift -

Standard (South Africa)

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•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
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Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
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