Auto Finance Dealer Lease Close -Domain Trainee English On-site Johannesburg

Specialist - BCM - Commercial Leasing & Lending

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Job Description

Inviting applications for the role of Auto Finance Dealer Lease Close -Domain Trainee English on-site Johannesburg
The Senior Agent Dealer Lease Close-Out manages complex and high-value lease-end accounts providing advanced financial resolution support for a UK Auto Finance and Manufacturing client. In addition to core lease closure responsibilities: the Senior Agent handles escalations approves negotiated settlements within delegated authority and supports junior team members in achieving performance and compliance standards.
This role requires strong negotiation capability analytical review of inspection and billing disputes and sound judgment in financial decision-making.
Responsibilities:
- Customer & Dealer Contact
- Manage complex escalated or high-balance lease-end accounts
- Lead negotiations with customers regarding disputed damage charges excess mileage and outstanding balances
- Resolve billing disputes through detailed analysis of lease agreements inspection reports and photographic evidence
- Provide guidance and support to Agent Associates on customer interactions and negotiation strategies
- Escalate high-risk or exceptional cases to Team Leader with recommendations for resolution
- Lease Closure & Financial Resolution Activities
- Review and validate damage assessments supporting evidence and charge calculations
- Approve settlements and structured payment arrangements within delegated authority levels
- Ensure accurate calculation and application of excess mileage and damage fees
- Oversee adherence to SL As and ensure timely case progression
- Identify trends in disputes or charge discrepancies and recommend corrective actions
- Maintain comprehensive and audit-ready documentation of all decisions and negotiations
- Compliance & Quality
- Ensure complex cases meet regulatory and contractual compliance standards
- Support quality assurance reviews and provide feedback to improve accuracy and consistency
- Mitigate financial and reputational risk through careful review and approval processes
- Performance & Reporting
- Achieve advanced performance metrics including recovery targets and quality benchmarks
- Support team performance through informal coaching and subject matter expertise
- Provide insight into recurring issues and process gaps to Team Leader

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Compliance Officer (CCO) - VskillsVskills, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Risk Professional (CRP) - UdemyUdemy

Required Skills

Banking Capital Markets, Commercial Loan Origination, Commercial Mortgage Lending, Leasing, Loan Servicing, Real Estate Leases

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

BCM - Commercial Leasing & Lending

Remote Type -

Office

Work Shift -

Standard (South Africa)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
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•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
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